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Customer Service Agent with Catalan

Getafe, Spain·Full-time·Added 5 days ago

Adecco España

5184 open roles

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What they offer

  • €11 - €12 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Getafe

    No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

We are looking for a Customer Service / Technical Support Agent to handle and manage customer inquiries, incidents, and requests through various contact channels, mainly telephone and email. Their mission is to guarantee agile and effective case management, offering quality service that contributes to a positive customer experience and to the fulfillment of established service levels.

What you'll do

Main duties

-Handle customer calls and emails, providing information and support.

-Register, manage, and follow up on cases.

-Resolve inquiries, incidents, and complaints, or escalate them to the corresponding area when necessary.

-Maintain proactive communication with customers regarding the status of their requests.

-Guarantee the correct documentation and updating of information in corporate systems.

-Comply with established procedures, deadlines, and service levels.

-Contribute to the continuous improvement of processes and to customer satisfaction.

How you'll work

Schedule: 09:00 to 18:00, Monday to Friday

Requirements

What we're looking for

Requirements:

-Previous experience in customer service, technical support, or incident management.

-Proficiency in office tools and customer relationship management (CRM) systems.

-Language: Catalan.

Nice to have

-Experience in Salesforce is valued.

Pay & benefits

What you'll get

-Good working environment.

-Weekends off

How they hire

1 interview

  • Adecco NO cobra ni abona ningún tipo de tasa por la inscripción o participación en sus procesos selectivos.
  • Las fases publicadas llegan solo hasta la preselección; Adecco no detalla las entrevistas ni los plazos posteriores, que dependen de la empresa usuaria.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com

In their own words

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

All open roles at Adecco España

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