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Debt Collection Agent

Hybrid in Tres Cantos·Full-time·Added 16 days ago (last checked 1 Nov)

Agency

Adecco España

4087 open roles

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Our summary

Salary: €1,220 a month
About €1,310 a month after tax.
Payments: 14 salary payments a year
Work mode: Hybrid, Tres Cantos
Contract: Fixed-term, full-time hours
Spanish: Expected (ad in Spanish)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Are you a person with good communication, empathy, and listening skills? Do you have experience in customer service? If your answers are yes, continue reading:

Essential requirement: Have a BBVA account.
Excellent communication skills
Teamwork and working under pressure
Experience in customer service and basic administrative tasks
Computer skills and proficiency

People with disabilities: It will be necessary to hold an official Disability Certificate of 33% or higher issued by the competent public body.

Nice to have

Experience in similar positions is valued

Pay & benefits

What you'll get

6-month temporary contract, with a real possibility of moving to a permanent contract if performance is adequate.

(The probationary period is 2 months. It is common for people to stay after the 6 months).

Salary and incentives: €17,100 in 14 payments. €1,220 gross monthly + payments

Additionally, we have a monthly incentive system, paid quarterly. Depending on your position in the ranking, you can obtain between €600 and €1,500 per quarter.

Vacation and benefits: 23 working days, plus 1 additional day at Christmas.

The company also offers

Food allowance of €10 for each working day on which you eat.
Teleworking allowance of €3 per teleworked day (starting from one year of seniority).

Important: these allowances are not paid during vacations, leaves, or absences.

The role

At Fundación Adecco, we are looking for a Telephone Debt Collection Agent for an important company in the sector, whose offices are located in Tres Cantos.

The position is oriented towards the management of recent debt collection (from 0 to 90 days) linked to consumer loans, providing service for BBVA.

What you'll do

Making and receiving calls to customers with outstanding debt
Email management
Searching for payment agreements adapted to each situation
There is no own portfolio or autodialer.

How you'll work

Working day and hours: full-time, 39 hours

Option 1: Monday to Thursday 8:00-17:00 and Friday 8:00-15:00
Option 2: Monday to Thursday 9:00-18:00 and Friday 9:00-16:00
The first year is 100% on-site.
2 days of teleworking per week, after completing 12 months at the company.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.