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Airport Sales Agent - Amadeus - Tourism

On-site in Palma·Full-time·Added yesterday (last checked 15 Oct)

Air Europa

16 open roles

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Overview

Work mode: On-site, Palma
Contract: Full-time
Hours: Rotating shifts, including nights
English: Required

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Amadeus

This job advert was originally written in Spanish.

Requirements

What we're looking for

Your customer orientation: you will enjoy helping and connecting with all kinds of people, providing solutions with empathy and kindness.
Your medium-high level of English: it will allow you to assist international customers fluently, understanding their needs and offering efficient and professional service in the airport environment.
Your dynamism and energy: every day is different, and that variety will motivate you to give your best in every interaction.
Your curiosity to learn: the AMADEUS system and the airport environment will offer you constant learning and a global vision of the sector.
Your flexibility to adapt to shifts: you will feel comfortable in a work rhythm that changes depending on the day, maintaining motivation and balance.

Pay & benefits

What you'll get

Fixed income + variable incentives: you will have a competitive fixed salary and variables based on sales and shifts. The more involvement and results you provide, the more your income will grow. Your effort will be recognized month after month.
Travel with perks: you will have access to tickets with our airline and partner airlines for yourself, your family and your friends. Because we understand that those who help people fly also deserve to fly.
Continuous training from day one: you will start with a two-week training program to master the AMADEUS system, and you will continue learning throughout your entire career with us. You will never stop growing professionally.
Stability and future: we offer a permanent contract and we bet on young talent.

The role

Are you passionate about contact with people and attracted to the world of aviation?

This is your opportunity to be part of a dynamic, constantly moving environment, where every day is different and every customer is a new story to attend to.

In our Mallorca Airport office, you will experience the energy of the aviation sector from the inside, learning and growing alongside a team that enjoys helping travelers reach their destinations.

What you'll do

You will be the person who turns every inquiry into a positive experience. Your work will help thousands of people organize their trips, resolve incidents, and feel accompanied every step of the way. With your close approach, you will make every customer feel heard and attended to with professionalism.

You will attend to inquiries regarding tickets and flights, always offering warm and decisive service.
You will manage bookings, changes, and cancellations through AMADEUS, optimizing every operation with efficiency.
You will perform administrative tasks derived from daily management, keeping everything in order and up to date

How you'll work

Start date scheduled for October 5th, a date on which you will begin your training and integration into the team to start this new professional stage with us.
Flexibility and dynamism: you will work with rotating shifts (morning, afternoon, and night) on a full-time basis, in an environment that adapts to the rhythm of the airport. Ideal if you are motivated by action and days that fly by (literally).

About Air Europa

Air Europa is a major Spanish airline headquartered in Llucmajor, Mallorca, operating scheduled passenger and cargo flights to Europe, the Americas, Africa, and the Middle East. As part of the Globalia group, it is one of Spain's leading carriers, with a fleet of Boeing aircraft and a strong focus on transatlantic routes. The airline employs thousands of staff across its operations, including flight crews, maintenance engineers, and corporate functions.

In Spain, Air Europa has significant operations in Madrid (its main hub), Palma de Mallorca, and other cities, with a large workforce in technical, operational, and administrative roles. The company offers opportunities for international professionals, particularly in aviation maintenance, flight operations, and corporate functions, with roles often requiring Spanish language skills. Its culture is rooted in Spanish aviation, and it provides a dynamic environment for those seeking careers in the airline industry.

Industry: Airlines
Founded: 1986
Employees: 5,000–10,000
Headquarters: Llucmajor, Spain
In Spain: Madrid, Palma de Mallorca, Llucmajor
Website: aireuropa.com

Good to know if you are moving

Air Europa is headquartered in Llucmajor, Mallorca, but its main operational hub is Madrid-Barajas Airport, where most roles are based.
The airline is part of the SkyTeam alliance, offering global connectivity and potential career mobility within partner airlines.
Many technical and operational roles require Spanish, but English is also valued, especially for international routes.
The company offers roles in aviation maintenance, flight operations, and corporate functions, with opportunities for career growth in a major European airline.
As a subsidiary of the Global Air Group, Air Europa benefits from the resources and stability of a larger aviation group.

In their own words

About the company & team

A close and collaborative atmosphere: in the sales office, you will find a team that supports each other, shares knowledge, and lives every day with energy and good humor.

Additional information

We are committed to environmental and social sustainability.

We actively work to reduce our environmental impact, contributing to more prosperous and equitable communities. Through policies and practices that foster diversity, we take concrete actions to eliminate barriers and promote inclusion at all levels, leveraging the richness that plurality brings to our success in the aviation industry.

All open roles at Air Europa