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Floor and Night Manager

On-site in Madrid·Full-time·Added 2 days ago (last checked 28 Oct)

ALMA Corp

26 open roles

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Our summary

Hours: Includes night work · Includes weekends
Work mode: On-site, Madrid
Contract: Permanent, full-time hours
Experience: 2+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 2-3 years of experience in responsibility positions, such as floor or night manager, section head, or second maître d'.
Experience in multipurpose venues, nightclubs, event spaces, high-volume catering, or establishments with nightlife activity.
Ability to manage teams and coordinate several services or operational needs simultaneously.
Decisive, organized profile, with initiative and the ability to make decisions in dynamic environments.
Communication and coordination skills with teams from different areas.
Customer orientation, attention to detail, and ability to work under pressure.
Availability to work evening-night shifts, weekends, and holidays.

Pay & benefits

What you'll get

Permanent full-time contract.
Join an emblematic space in Madrid, a benchmark in entertainment, events, and nightlife.
A professional, dynamic, and multidisciplinary environment.
Remuneration in accordance with experience and the applicable collective agreement, with additional incentives.

The role

At TEATRO ESLAVA, we are looking to bring a Floor and Night Manager (Second Maître d') into our Operations team.

We are looking for a versatile, decisive profile with leadership capacity, who combines solid experience in floor management with the agility necessary to thrive in a live entertainment environment.

The selected person will participate in the coordination of corporate events, concerts, and nightlife sessions, ensuring the smooth running of the floor, bars, and service teams, as well as coordination with the technical team during shows.

Furthermore, they will be a key figure in the operational management of the venue, assuming responsibility for the floor during the absences of the Operations Director.

What you'll do

Assume responsibility for floor operations during the absences of the Operations Director.
Coordinate, organize, and supervise the floor team, guaranteeing efficient and high-quality service.
Resolve operational incidents and ensure compliance with service standards.
Supervise the operation of the floor, bars, and VIP access during events, concerts, and nightlife sessions.
Coordinate the resources and teams necessary to guarantee the correct development of each service.
Ensure the quality of the customer experience and compliance with established procedures.
Act as a liaison between the floor and catering (F&B) teams and the technical, sound, lighting, DJ, and production teams.
Coordinate service timings with the programming and the needs of each show.
Anticipate operational needs and guarantee an agile response to unforeseen circumstances.
Supervise cash closures, reconciliations, and the operational closing of each session.
Prepare daily activity and incident reports for the Operations Director.

About ALMA Corp

The group operates through three strategic divisions: Alma Beauty & Longevity (hairdressing, barbering and cosmetics, with brands such as Marco Aldany, Rizos and Macho Barbershop), Alma Hospitality & Living (an international operator of coliving and flex living, plus gastronomy, leisure and entertainment concepts such as Arrogante, Okio Market and Mano, with more than 20 restaurants in 6 countries and annual revenue above 60 million US dollars), and Alma Mobility (sustainable and aerial mobility, including the ELA Aviation gyrocopter business).

The group is controlled by the Fernández Luengo family and positions itself as a reference player in the sectors it invests in, combining personal care, hospitality and living concepts with community, wellbeing, design and technology.