The English-language job board for Spain
90,000+ live jobsPlatform N2 Support Technician
On-site in Madrid·Full-time·Added 1 month ago
Our summary
- Work mode
- On-site, Madrid
- Contract
- Full-time
- Spanish
- Fluent
- English
- Required
- Experience
- 2+ years
- Benefits
- Gym access
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- 2 to 4 years of experience in N2 support positions, platform operations, or NOC environments.
- Solid knowledge of Linux systems (RedHat, SUSE, or similar).
- Experience in administering and supporting Windows Server environments.
- Knowledge of VMware virtualization.
- Experience or knowledge of hyperconverged infrastructures.
- Operational knowledge of Oracle databases.
- Basic or administrative knowledge of application servers.
Nice to have
- Experience with telecommunications platforms and digital services.
- Knowledge of cloud environments and service architectures.
- Experience with monitoring and incident management tools.
- Familiarity with messaging, voice, network services, or corporate applications platforms.
- Ability to interpret logs, alarms, and system events.
Languages
- Fluent Spanish.
- Intermediate English level (B1-B2).
Pay & benefits
What you'll get
We value all applications and offer on-site, online, and certified training. Even if you do not meet 100% of the requirements, we want to meet you!
We have a very comprehensive catalog of Development and Work-Life Balance measures, such as, for example, among others:
- A unique work environment highly valued by our professionals in periodic evaluations.
- Wellbeing HUB - Includes policies and actions for physical (Wellhub) and mental health.
- 24 days of vacation + 2 personal days + 24 and 31 December + option to buy up to 7 vacation days per year.
- Continuous training, you will enjoy Mylearning and Capgemini University and our Digital Campuses and Professional Communities. You will have access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German...) among others!
- FlexAbroad: possibility to work remotely from another country for 45 days.
The role
We are looking for an N2 Platform Support Technician to join a team responsible for the operation, monitoring, and technical support of IT and telecommunications platforms.
The selected candidate will participate in the management and resolution of incidents, ensuring service continuity, the proper functioning of platforms, and compliance with established operational processes.
What you'll do
- Management and resolution of incidents escalated from Level 1 teams.
- Platform monitoring and alarm analysis.
- Execution of operational procedures and technical support tasks.
- Service validation after changes or technical interventions.
- Escalation of complex incidents to specialized teams when necessary.
- Updating and maintaining technical documentation and ticket tracking.
- Collaboration with different technical teams to ensure the proper operation of platforms.
Hiring process
1 interview
- Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
- When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.
About Capgemini
Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.
Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.
- Industry
- IT Consulting
- Employees
- 350,000
In their own words
About the company & team
Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous cars to wildfire prevention solutions, our experts in digital technologies and software go beyond the conventional, providing unique R&D and engineering services across all industries. Join the team and advance your career in a company with growth opportunities, where you can make a difference and no two days are the same.
Additional information
Why Capgemini Engineering? Our commitments and priorities:
Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).
Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.
More jobs like this
or browse IT support·Mid-level·Community of Madrid·IT Consulting
€19k - €22k
🇬🇧
€25k - €26k
🇬🇧
N2 Support Technician for Pharmacy Automation and Robotics
On-site in Miranda de Ebro
€18k - €19k
🇬🇧
