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Workplace Technician N3

Remote from Spain·Added 1 month ago

Agency
Michael Page España

1696 open roles

Overview

Work mode
Remote from Spain
Contract
Permanent contract
English
Required
Experience
3+ years
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of 3 years of experience in Workplace Enterprise environments.
  • Demonstrated experience as a N3 Technician, Workplace Specialist, or similar positions.
  • Advanced knowledge of IT service management based on ITIL and ITSM tools.
  • Advanced administration of Windows 10/11 and macOS systems.
  • Solid experience in administering and supporting Citrix VDI platforms.
  • Experience in problem management and root cause analysis.
  • Demonstrated ability to manage complex incidents and vendor escalations.
  • Ability to lead high-impact technical resolutions in corporate environments.

Valuable requirements

  • Experience with Microsoft Endpoint Manager (Intune).
  • Knowledge of Azure Virtual Desktop (AVD).
  • Administration of Active Directory and Azure Active Directory (Entra ID).
  • Microsoft 365 Enterprise environments.
  • Development of automations using advanced PowerShell.
  • Microsoft certifications related to Modern Workplace or Endpoint Management.
  • Citrix certifications.
  • ITIL Foundation certification or higher levels.
  • High level of English.

Key competencies

  • Analytical skills and a problem-solving orientation.
  • Technical leadership and decision-making ability.
  • Orientation towards continuous improvement and operational excellence.
  • Communication and collaboration skills with multidisciplinary teams.

Pay & benefits

What you'll get

  • Permanent contract with Page Tech Solutions
  • Remote from Spain
  • Continuous training to develop your talent
  • Social benefits and flexible compensation plan.
  • Remote work expense compensation
  • Career plan in a technology talent ecosystem.

The role

We are looking for a Workplace Technician N3 for one of our clients located in Spain.

  • Stable project as a Workplace Technician N3
  • You will be part of a Technology Talent ecosystem

What you'll do

  • Resolve critical incidents and complex issues escalated from N2 support teams.
  • Manage and optimize Workplace platforms in corporate environments.
  • Design and implement continuous improvements in workplace services and solutions.
  • Act as a technical reference in Windows, macOS, and Citrix VDI environments.
  • Perform root cause analysis for the identification and definitive resolution of issues.
  • Technically manage critical incidents and high-impact issues.
  • Coordinate escalations and collaborate directly with premium support vendors and services.
  • Define procedures, operational standards, and technical best practices.
  • Provide specialized guidance to Service Desk, N2 Support, and Engineering teams.
  • Participate in migration, modernization, and digital transformation projects for the Workplace environment.
  • Identify opportunities for automation and optimization of operational processes.

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

Page Consulting Tech Solutions is the area of PageGroup specialized in carrying out IT projects for clients, offering a wide variety of customized technological solutions with the flexibility and agility required. (https://www.michaelpage.es/seleccion-personal/technology-consulting)

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