Catalonia Hotels & Resorts is a prominent Spanish hotel chain headquartered in Barcelona, operating a portfolio of over 70 establishments across Spain, Europe, and the Caribbean. The company specializes in both urban boutique hotels and large-scale holiday resorts, maintaining a dominant market position in Barcelona. With thousands of employees, it is a major player in the Mediterranean hospitality industry, known for integrating modern design with high-standard service.

For international professionals, Catalonia Hotels offers a gateway into the Spanish tourism sector, particularly for those with strong language skills. While many corporate and back-of-house roles are based in their Barcelona headquarters, the company's extensive network of hotels in major cities like Madrid and tourist hubs like the Balearic Islands provides diverse geographic options. The work culture emphasizes professional growth within the hospitality field, making it an attractive choice for expats seeking stable employment in a multicultural environment.

Founded in 1982 by the Vallet family in Barcelona, the company began as a real estate venture before expanding into the hospitality sector. It has since grown into one of Spain's largest hotel chains, maintaining its status as a family-owned business while expanding internationally.

Assistant Front Office Manager

Catalonia Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At CATALONIA HOTELS & RESORTS, we are looking to incorporate an Assistant Front Office Manager to work at our hotel CATALONIA MAJORICA (PALMA DE MALLORCA).

The main tasks to be developed are as follows:

Supervision and coordination of the reception team, supporting the Front Office Manager in the daily organization of the department.
Management of check-in and check-out processes.
Customer service and incident resolution, guaranteeing an agile and quality service.
Coordination and supervision of room assignments, room changes, and special requests.
Cash control, daily closures, and monitoring of administrative procedures specific to reception.
Supervision of reservations, room sales, and availability control.
Management and follow-up of calls, emails, and customer requests.
Support in the training, motivation, and supervision of the reception and bellhop staff under their charge.
Ensure compliance with the quality standards and procedures established by the company.
Substitution of the Front Office Manager in their absence, assuming the operations of the department.

REQUIREMENTS

Previous experience in a similar position or as a receptionist with supervisory functions.
Studies in Tourism, Hospitality, or similar.
High level of English; other languages will be very positively valued.
High customer orientation and leadership capacity.
Organizational, communication, and incident resolution skills.
Knowledge of SAP will be very positively valued.

OFFERED

40 hours per week contract.
Rotating shifts.
Fully stable position with real growth possibilities.
Competitive salary.

View original advert (Spanish)

Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a Segundo/a Jefe/a de Recepción para trabajar en nuestro hotel CATALONIA MAJORICA (PALMA DE MALLORCA).

Las principales tareas a desarrollar son las siguientes:

Supervisión y coordinación del equipo de recepción, apoyando al Jefe/a de Recepción en la organización diaria del departamento.
Gestión de los procesos de check-in y check-out.
Atención al cliente y resolución de incidencias, garantizando un servicio ágil y de calidad.
Coordinación y supervisión de la asignación de habitaciones, cambios de habitación y peticiones especiales.
Control de caja, cierres diarios y seguimiento de los procedimientos administrativos propios de recepción.
Supervisión de reservas, ventas de habitaciones y control de disponibilidad.
Gestión y seguimiento de llamadas, correos y solicitudes de clientes.
Apoyo en la formación, motivación y supervisión del personal de recepción y botones a su cargo.
Velar por el cumplimiento de los estándares de calidad y procedimientos establecidos por la compañía.
Sustitución del/de la Jefe/a de Recepción en su ausencia, asumiendo la operativa del departamento.

REQUISITOS

Experiencia previa en posición similar o como recepcionista con funciones de supervisión.
Estudios en Turismo, Hostelería o similar.
Nivel alto de inglés; se valorarán muy positivamente otros idiomas.
Alta orientación al cliente y capacidad de liderazgo.
Habilidades organizativas, de comunicación y resolución de incidencias.
Se valorará muy positivamente aportar conocimientos de SAP.

SE OFRECE