Service Delivery Professional Iberia

CEVA Logistics offers global supply chain solutions to connect people, products, and suppliers worldwide. With a presence in more than 170 countries and more than 110,000 employees distributed across 1,500 workplaces, we are proud to be one of the top 5 logistics operators (3PL) globally. We believe our employees are the key to our success. We want to motivate and empower our global and diverse team to co-create value with our customers through our solutions in contract logistics and air, sea, land, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional working environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, Rise in Motion. Your professional career is always in motion, growing as fast and as far as your ambition takes you. Join a global team made up of nearly 200 nationalities that shapes the future of international trade, transports essential goods, opens new paths, and pushes boundaries to serve a constantly changing world. The pace is agile, the challenges are real, but the rewards are even greater: growth, purpose, and the opportunity to make a significant impact. This is more than a job: it is a journey in which you keep growing.

As a global organization, and as part of the CMA CGM Group, diversity is fundamental to our business success. At CEVA Logistics, we are committed to equal opportunity and to creating an inclusive work environment where all people can reach their full potential, regardless of their origin, gender, age, sexual orientation, religion, or ability.Please note: Legitimate CEVA Logistics selection processes are managed officially through our authorized corporate channels and will never request monetary disbursements from candidates at any stage of the process.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

As a Service Delivery Professional at our Ciempozuelos facilities, you will join the FVL (Finished Vehicle Logistics) / Customer Care division within a consolidated and multidisciplinary team of 14 professionals. Your main mission will be to comprehensively manage the administrative, financial, and operational flow linked to invoicing, accounting registration, and revenue estimation for vehicle transport and distribution solutions. You will be the key link between transport logistics operations and the end customer, guaranteeing maximum precision in cost and invoicing control, as well as first-class attention and incident resolution.

• Reporting and structure: You will report directly to the Hiring Manager / head of the Customer Care area in Ciempozuelos, collaborating closely with a team of 14 people.

• Main and operational responsibilities:

Full preparation, processing, verification, and issuance of commercial invoicing to customers linked to vehicle transport and logistics operations.

Continuous control, review, and supervision of the volume of unbilled amounts (unbilled) and revenue estimation (revenue accruals).

Analytical management and processing of large volumes of operational and financial data using Business Intelligence tools and advanced spreadsheets.

Direct customer service for the agile resolution of accounting discrepancies, invoice reconciliation, and administrative incidents.

• Continuous improvement and risks:

Operational support and active collaboration in monthly accounting closings, identifying cost deviations and commercial risks to ensure maximum accuracy in the accounts.

Optimization of invoicing flows and control of administrative times to reduce the collection cycle and avoid discrepancies in the allocation of transport costs.

• Collaboration:

Constant coordination with the yard/transport operational teams, finance, and management control to align logistics execution with final invoicing.

Sharing best practices in the use of management tools and mutual support during peak activity and month-end closings.

• Education / Certifications: Higher Degree, Bachelor's Degree, or Higher Level Vocational Training in Logistics and Transport, Business Administration and Management, Finance, or related degrees.

• Previous experience: Minimum 2 years of proven professional experience in similar positions (Customer Care, invoicing, or operations administration) in the logistics sector, freight forwarding agencies, shipping agents, or automotive / finished vehicle logistics (FVL).

• Technical and analytical skills:

Advanced mastery of MS Excel focused on data processing and cross-referencing.

Proficiency in the use of Power BI for visualization and analytical reporting.

Experience with SAP and corporate CRM environments is highly valued.

Solid knowledge in operational finance, invoicing, and account reconciliation.

• Languages: Fluent level of English (both spoken and written) for interaction in a multinational environment.
• Soft Skills:

High analytical and synthesis capacity, customer and detail orientation, organizational rigor, proactivity, and ease of working in goal-oriented teams under demanding environments.

• Availability / Working conditions:

Schedule: Monday to Thursday from 9:00 to 18:15 h (or from 8:00 to 17:00 h with a lunch break) and intensive Fridays from 9:00 to 14:00 h (or two Fridays a month with an exit at 15:00 h starting at 8:00 h).

Location: Ciempozuelos (Madrid).

Modality: Initially on-site; after 6 months of seniority, access to 1 day of teleworking per week is granted.

No travel availability required.