Service Delivery Administrator
This role optimizes customer service through booking management and monitoring. You will handle documentation, customs coordination, and customer queries.
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91,000+ live jobsHybrid in Ciempozuelos·Added 8 days ago (last checked 22 Oct)





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This job advert was originally written in Spanish.
• Education / Certifications: University studies in Engineering (or related Master's), with a focus or training in process automation and programming languages. Ideal profile for recently graduated engineers or junior profiles passionate about technology applied to logistics.
• Previous experience: No extensive previous professional career is required given the high specialization of the position and the required technical training.
• Technical and analytical skills:Handling of programming tools (code reading, Python) and Power BI solutions.
Knowledge of process automation tools.
Advanced handling of the MS Office suite, with special emphasis on Microsoft Excel oriented toward quantitative data processing.
Languages: Fluent English level (minimum high C1, spoken and written).
Valuable experience or knowledge in the logistics sector, shipping lines, freight forwarding agencies, or the automotive/vehicle distribution industry.
• Soft Skills:
High analytical capacity, strategic vision, and organizational method.
High communication and interpersonal skills with an orientation toward the customer and teamwork.
Proactive attitude, dynamism, and adaptability to changing technological environments.
• Availability / Working conditions:
On-site service in Ciempozuelos, with the possibility of a hybrid modality (1 day of teleworking per week) starting from 3 months.
Operational travel is not contemplated.
• Economic benefits and compensation:Competitive salary remuneration distributed in 12 monthly installments, negotiable based on experience.
Governed under the Road Freight Transport Agreement.
Stable long-term onboarding plan (initial 3-month contract, continuation via temporary contract, and subsequent integration into the permanent staff).
• Extra benefits platform:
Free parking and dining area available at the facilities.
Full access to the CEVA corporate benefits plan and continuous training development plans.
• Work culture and schedule:
Schedule: Working day from Monday to Thursday from 9:00 to 18:45h and Friday from 9:00 to 14:00h (with 1 hour for lunch M-Th).
Integration into a stimulating, collaborative, and pioneering work environment in supply chain digitalization.
CEVA Logistics offers global supply chain solutions to connect people, products, and suppliers around the world. With a presence in more than 170 countries and more than 110,000 employees distributed across 1,500 workplaces, we are proud to be one of the top 5 logistics operators (3PL) worldwide. We believe that our employees are the key to our success. We want to motivate and empower our diverse global team to co-create value with our customers through our solutions in contract logistics and air, sea, land, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, Rise in Motion. Your professional career is always in motion, growing as fast and as far as your ambition takes you. Join a global team made up of nearly 200 nationalities that shapes the future of international trade, transports essential goods, opens new paths, and pushes boundaries to serve a constantly changing world. The pace is agile, the challenges are real, but the rewards are even greater: growth, purpose, and the opportunity to make a significant impact. This is more than a job: it is a journey in which you keep growing.
As a Business Process Excellence Administrator in our FVL / Customer Care division in Ciempozuelos, you will assume a key role in the digital transformation and optimization of our operational and analytical flows. By integrating into the process excellence team, you will be the bridge between technology and logistics operations, creating flow maps, automations, and data intelligence to boost the efficiency and quality of service offered to our corporate customers.
• Reporting and structure: You will join the area under the direction of Alicia Segura.
• Main and operational responsibilities:Creation, design, and modeling of logistics maps and transport flows using automation tools and Power BI.
Development, reading, and analysis of code for its transformation into Python and solutions applied to the design of logistics maps.
Support in the management, processing, verification, and integration of operational, billing, and accounting record data.
• Continuous improvement and risks:
Identification of operational inefficiencies and proposal of automated solutions to optimize times and reduce execution risks.
Meticulousness, analytical rigor, and effective resolution of incidents in demanding analytical and technological environments.
• Collaboration:
Fluid interaction with the Customer Care team and operational areas to translate data management needs into useful and intuitive automations.
CMA CGM is a global shipping and logistics company headquartered in Marseille, France. It is one of the world's largest container shipping companies, operating a fleet of over 600 vessels and serving more than 420 ports across all continents. The group also provides inland transport, warehousing, and supply chain solutions through its subsidiaries, including CEVA Logistics.
As a global organization, and as part of the CMA CGM Group, diversity is fundamental to our business success. We promote an inclusive environment where each person's unique talent is valued. Please note: Legitimate CEVA Logistics recruitment processes will never request money or advance payments at any stage of the hiring process.
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