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Team Leader (Catalan Speaking)

Remote, Barcelona·Full-time·Added 2 days ago (last checked 30 Oct)

Concentrix

159 open roles

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Our summary

Salary: €22,000 a year
About €1,500 a month after tax.
Hours: Rotating shifts · Monday to Friday
Work mode: Remote (Barcelona)
Contract: Full-time
English: Required
Other languages: Catalan, Basque, Galician
Education: Upper secondary (Bachillerato)

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

- High school diploma or equivalent.
- Fluency in at least one co-official Spanish language: Catalan, Valencian, Galician, or Basque.
- Good verbal and written English skills.
- Customer service experience, with at least 6 months for external candidates.
- At least 12 months of leadership or management experience for external candidates.
- Strong coaching, communication, mentoring, and team management skills.
- Analytical thinking and the ability to interpret performance data.
- Knowledge of Excel, reporting tools, and operational processes.
- A proactive mindset, adaptability, and the ability to motivate others.

Pay & benefits

What you'll get

- Full-time 39 hours/week contract: Monday to Friday rotative schedule from 9:00 to 20:00
- Salary 22.000 euros gross/year + up to 3.500 euros gross/year in bonus
- Work remotely from anywhere in Spain
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses

The role

Job Title:

Team Leader (Catalan - speaking) - Remote AV01

What you'll do

Are you a natural leader who enjoys motivating people, solving problems, and helping others reach their potential? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance.

- Lead, support, and motivate a team of Customer Service Advisors to achieve performance targets.
- Monitor team performance, quality, productivity, and customer satisfaction KPIs.
- Provide regular coaching, feedback, mentoring, and performance reviews.
- Identify training needs and organize workshops and development activities.
- Monitor customer interactions, ensure quality standards, and support the resolution of escalations.
- Manage team schedules, attendance, and daily operations.
- Analyze performance data, identify improvement opportunities, and collaborate with other departments.
- Support recruitment, onboarding, and employee development activities.

Ready to lead the way?

Bring your leadership skills, people-focused approach, and passion for performance to a role where you can make a real impact.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

Concentrix is an equal opportunity employer

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

All open roles at Concentrix