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Toll Customer Service Agent with Catalan

On-site in Madrid·Part-time·Added 7 days ago (last checked 13 Oct)

Agency

Adecco España

5404 open roles

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Overview

Salary: €9 - €10 an hour
Work mode: On-site, Madrid
Contract: Fixed-term contract, part-time hours
Hours: Includes weekends

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

You are the ideal person if:

- You speak Catalan and Spanish at a native level (both).

- You enjoy helping people and offering an excellent customer experience.

- You communicate in a clear, friendly, and professional manner.

- You have intermediate computer skills and good typing agility.

- You have experience in customer service, preferably in multichannel environments.

- You know how to work in a dynamic environment, managing several tasks at the same time without losing quality.

- You have availability to complete the initial training and adapt to the service schedules.

- You can work Monday to Saturday and local holidays.

- You are motivated to be part of a stable project where you can combine customer service and commercial orientation.

Pay & benefits

What you'll get

-Training:

Hybrid 6 days. (Unpaid as it is the training necessary to perform the position successfully)

Start date: 22/10

Schedule: 9 to 15h.

-Joining the position with Social Security registration on 30/10

-3 month contract.

-Salary: 9.72E gross/h + language bonus

-30h working day in the morning shift from 09 to 15hs or afternoon shift from 12 to 18hs.

-An internal promotion program: We recognize and enhance the talent of our own.

The role

At Adecco, we are looking for Customer Service Agents with Catalan (MANDATORY) and Spanish.

You will work for a service related to electronic toll collection devices that allow users to pass through highway tolls without the need to stop.

What you'll do

Within the functions, we would find:

- Customer service through different channels (telephone and email)

- Issuance and receipt of debt collection, to manage financial claims against customers or third parties, ensuring the correct recovery of debt.

- Information regarding the customer's contract.

- Processing device cancellations.

- Integral management of requests (backoffice and frontoffice).

- Application of commercial technical techniques for the retention of customers requesting cancellations or early repayments.

How you'll work

-On-site work (CL Alcalá 265 - Next to El Carmen Metro)

-Schedules: Monday to Saturdays and local holidays. (There are weeks where you work from Mon to Fri. And others where you work from Mon to Sat, having Sunday and one other day off during the week, so that the total count of days worked in the week is 5).

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com