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Customer Service Administrator

On-site in Abrera·Full-time·Added 4 days ago

Crown Gabelstapler GmbH & Co. KG

14 open roles

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Overview

Job details

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Abrera

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

· Full-time: from 8:00h to 17:30h Monday to Thursday and Friday from 8:00 to 14:00h

· Stable position and career development.

· Ongoing training.

· Salary: based on merit and experience provided.

. Private medical insurance.

· Immediate start.

Requirements

What we're looking for

What you must bring with you...

· Previous experience in administrative and telephone customer service tasks, in machinery companies or after-sales services.

· That you are an organized person who works with attention to detail.

· Proficiency in office automation (Excel) and internal ERP programs.

Nice to have

· English is a plus.

The role

At Crown Spain, we are looking for a CUSTOMER SERVICE ADMINISTRATOR for the After-Sales Service area, located in Abrera (Barcelona).

What you'll do

Mission: Your main mission will be to build and maintain a solid and lasting relationship with customers, while ensuring compliance with the delegation's objectives regarding after-sales work orders.

To achieve this, it will be fundamental to keep records updated in the company's ERP system (Baan), particularly regarding billing processes and maintenance and repair orders.

Tasks: Handling calls from Crown customers as well as Service Technicians.

• Route and breakdown planning and supervision of technicians' working times.

• Invoicing of services and/or spare parts or components.

• Creation of daily work orders. Daily preparation of the tracking board for the status of the delegation's jobs.

• Maintenance of records and files.

• Providing the necessary support to information requests from other departments.

Hiring process

Were you able to answer several of these questions with a "YES"? Perfect! Next, upload your CV and participate in Crown's selection processes.

About Crown Gabelstapler GmbH & Co. KG

Industry
Manufacturing
Website
crown.com

In their own words

About the company & team

At Crown, we are always looking for people with enthusiasm, proactivity, and above all, a great desire to learn and grow alongside us. If you identify with this profile, we encourage you to keep reading:

What you can expect from us...

Ø At Crown, a multinational company in constant growth, you will have the opportunity to work with innovative products designed for the most advanced logistical environments.

Ø We are characterized by a corporate culture based on closeness, respect, and stability. We are a company with a long history, where the working environment is cordial and familial, and where long-term thinking is valued.

Ø You will integrate into a highly qualified team, with a collaborative spirit and a commitment to each person's professional development. Therefore, we offer continuous training that will allow you to grow and advance in your career.

In this role, you will report to the after-sales service department manager and the delegation manager.

Additional information

Thank you.

HR will contact you.

All open roles at Crown Gabelstapler GmbH & Co. KG

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