Operations Coordinator

Dentsu is the leading group in the communication industry in Spain, both qualitatively and quantitatively. For the 6th consecutive year, it holds the top position in the InfoAdex ranking and in the latest RECMA report, achieving the largest lead recorded in recent years.

In Spain, it has prominent agencies such as Carat (#1 InfoAdex ranking), iProspect (#3 InfoAdex ranking), dentsu X (#10 InfoAdex ranking), dentsu Story Lab, Dentsu Creative, Merkle, Omega CRM, Evolf and other specialized brands, all of them focused on growing their clients' businesses.

With the best services and solutions in media, CXM, and creativity, dentsu belongs to a large global network and has more than 71,000 specialists operating in 120 countries and regions worldwide.

Join our talent network and be part of a company that not only leads the market, but also strives to create a vibrant future full of opportunities!

https://www.dentsu.com/

https://www.dentsu.com/es/es/trabaja\-con\-nosotros

At Dentsu Madrid we are looking for a person for the position of Operations Coordinator for the International Operations and Coordination team. The selected person will be responsible for coordinating, planning, and executing operational activities, campaigns, events, and engagement initiatives across multiple international markets, ensuring the correct execution of processes, compliance with deadlines, and the achievement of the business's operational objectives.

• Coordinate the continuous relationship and communication with local teams and stakeholders in different international markets.
• Manage and maintain the international calendar of events, campaigns, and activities, ensuring adequate planning and follow-up.
• Supervise operational activities, deliverables, and timelines using project management tools such as Jira.
• Coordinate the administrative and logistical execution of corporate events, initiatives, and programs.
• Manage the tracking of participants, registrations, sweepstakes, winners, and follow-up actions associated with campaigns and activities.
• Coordinate the production and delivery of materials together with agencies, local markets, and internal teams.
• Maintain and update process documentation, operating procedures, work guides, and best practices.
• Identify and drive continuous improvement opportunities to optimize processes and operational workflows.
• Perform functional testing of campaigns, customer journeys, events, and new digital platform functionalities.
• Monitor key performance indicators (KPIs) and keep operational dashboards and reports up to date.
• Provide support for the implementation of new initiatives, activities, and technological functionalities.
• Collaborate closely with CRM, Marketing, Legal, Customer Service, and Technology teams to ensure efficient project execution.

• Minimum of 2 years of experience in operations, project coordination, marketing operations, CRM, event management, or similar areas.
• Experience working in international and multidisciplinary environments, collaborating with different teams and stakeholders.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities simultaneously.
• Professional level of Spanish and English.
• Experience with Jira or equivalent project management tools.
• Advanced level of Microsoft Excel and experience in KPI tracking and operational reporting.
• Experience in process documentation, administrative tasks, functional testing, and quality control.
• Knowledge of CRM, digital marketing, loyalty programs, or customer engagement initiatives will be positively valued.

At Dentsu, we value diversity and foster an inclusive environment where every talent can thrive. We are proud to be recognized for our sustainability strategy and our commitment to innovation and positive impact on the community.

Our ambition is to build a fairer and more equal society. Therefore, we encourage applications from people with disabilities, of all ages, nationalities, origins, and cultures. Dentsu is committed to equal opportunities between men and women.

Location: Madrid - Castellana,94

Brand: Dentsu Creative

Time Type: Full time

Contract Type: Permanent