SAP HCM Service Manager

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their entire IT environment.

We have over 125,000 people in more than 70 countries, trusted by our clients to deliver transformative technologies that ensure the success, security, and well-being of businesses and people worldwide. We create solutions and generate better results for clients across their entire IT landscape, combining strengths and experience on a global scale. Discover more about how we deliver excellence to clients and colleagues at DXC.com.

In Spain, we are one of the leading IT market players. We have around 8,000 professionals spread across thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, and Automation, among others, serving more than 200 clients across all industries, both in the public and private sectors. We work with the country's leading companies to guide and manage their digital agendas and thus transform their businesses.

We develop active policies for diversity and labor inclusion of people with disabilities, and we are proud that approximately 49% of our professionals are women.

At DXC España we are looking for an SAP HCM Service Manager to join our SAP team and participate in an important public sector project, within an application maintenance service (AMS).

• Coordinate and organize an internal team of 10-15 SAP HCM consultants, assigning workloads and monitoring performance.
• Act as the main point of contact with the client's technical and service managers, managing critical and escalated issues.
• Control SLAs, supervise the incident lifecycle in Jira, and prepare periodic reporting of service indicators.
• Plan work in Agile sprints and distribute tasks according to capacity, priority, and service commitments.
• Supervise critical periodic processes: payroll closures, training campaigns, and shift rosters, to ensure their correct execution.
• Identify improvements in the service and in the processes, proposing corrective and evolutionary actions.
• Escalate and coordinate with technical and functional specialists of the affected modules when the complexity of the incident requires it.

• Minimum 10 years of experience in the HR field with SAP, from a consulting and client relationship perspective.
• Experience leading or coordinating SAP consulting teams with functional and technical profiles.
• Functional knowledge of SAP HCM/HR modules to supervise and validate the team's work and deal with the client.
• Previous experience in AMS support and maintenance services, managing service levels towards the client.
• Proficiency in incident management tools, SLA control, and service monitoring, especially Jira.
• High level of Catalan and Spanish.
• Residence in Barcelona or nearby areas.

At DXC, you will join a leading company with solid values and a people-first culture based on inclusion, belonging, and learning. You will find real professional development opportunities through work that has an impact on cutting-edge projects for leading clients, using leading technologies in the IT sector.

We support flexibility and work-life balance, foster an excellent work environment, and invest in continuous learning through DXC University, with unlimited certifications. We act with integrity and a strong commitment to our employees, building an inclusive culture with impact on the community. Moreover, it is a place to build a long-term career with stability and a competitive benefits package, so that talented people can advance their careers while helping our clients succeed.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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