Junior Customer Success Agent (Portuguese Speaker- ROW Market)
Hybrid in Barcelona
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The ad rules out sponsorship
Per the ad: “Must have full working rights in Spain”
Full Fluency in Spanish (reading, writing, speaking)
Good level of English
Strong communication skills with students, colleagues, and external partners
Mature, caring, and appreciative of cultural differences
Target-driven and motivated by working towards goals and deadlines
Must have full working rights in Spain
Experience living, working, or studying abroad is a plus!
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they're spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
Are you ready to take on a dynamic role in an international environment?
EF Barcelona is looking for an enthusiastic Homestay Recruiter who is a passionate sales driven person, able to build rapport quickly and recruit the best quality families for our international students. This role plays a key part in ensuring the well-being and satisfaction of our international students, while continuously improving accommodation standards and overall customer experience.
As Homestay Recruiter, you'll oversee student placements, manage and grow our host family network, and ensure the quality of our residential accommodation. We're looking for someone who brings energy, flexibility, and new ideas to help meet the needs of our students.
Your key responsibilities will include:
Host Family Recruitment: Recruit and visit host families per EF policies, maintain records, train hosts on EF standards, and implement recruitment strategies via social media, ads, and events.
Host Family Management: Serve as the main contact for host families, match students effectively, conduct regular visits, and maintain accurate records.
Student Support: Handle accommodation queries, ensure student wellbeing, liaise between students, hosts, and EF offices, resolve issues, manage crises, and act on feedback.
Cross-Team Collaboration: Coordinate with EF sales offices, school staff, and Host Families on logistics, welfare, discipline, and timely provider payments.
On-Call Duties: Share responsibility for emergency phone coverage to ensure round-the-clock student support.
EF Education First is a global education company specializing in language training, educational travel, academic degrees, and cultural exchange programs. Founded in 1965, EF operates in over 100 countries and is one of the largest private education organizations in the world, with a strong focus on immersive learning experiences and international mobility.
In Spain, EF has a significant presence with offices in Madrid and Barcelona, offering roles in sales, customer service, and educational program support. The company is known for its multicultural work environment, with teams composed of professionals from various nationalities, making it an attractive option for international hires seeking to work in Spain while leveraging their language skills.
We are a global, mission‑driven company, our goal? Open the world through education and cultural exchange. We are an International team, with an international audience, and have opportunities to work across regions
At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
Ready to make a difference while having fun? Apply now!
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