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Key Account Manager Call Center

On-site in Madrid·Full-time·Added 2 months ago (last checked 19 Oct)

El Corte Ingles

438 open roles

Overview

Work mode
On-site, Madrid
Contract
Full-time
Education
University degree
Benefits
Life insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Previous mid-level experience as a Key Account Manager, Account Manager, or in similar positions managing strategic accounts or suppliers.

- Analytical skills to interpret results and define action plans.

- Experience in managing relationships with suppliers or partners.

- Profile oriented toward results and business development.

- Negotiation, influence, and decision-making skills.

- Ability to work cross-functionally with different areas.

- University degree.

- English valued.

Pay & benefits

What you'll get

We offer a range of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Ongoing training for professional development.

- Study aid for employees' children.

- Own medical service.

- Flexible compensation plan.

If this position interests you, we invite you to apply, as your experience could be very valuable to us. In our company, all people are welcome.

The role

Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project waiting for you.

The Telesales/Call Center area continues to evolve to drive the growth of its strategic businesses. Within this transformation, the Energy, Alarms, and Telecare lines have been integrated under the Hogar 360 value proposition, with the objective of offering a more complete experience to our customers.

We are looking to incorporate a Key Account Manager to lead the management and development of strategic suppliers for the Energy business. This is a position with a high impact on commercial growth, profitability, and the evolution of key alliances for the business.

If you have experience in strategic account management, a business-oriented vision, and the ability to drive results through cross-functional collaboration, this could be an excellent opportunity to continue growing professionally.

Main duties and requirements.

What you'll do

- Manage the commercial relationship with strategic suppliers in the Energy area.

- Design and implement business growth and development plans.

- Analyze results, KPIs, and profitability of assigned accounts.

- Identify cross-selling and up-selling opportunities.

- Coordinate initiatives with different internal areas to ensure the achievement of commercial objectives.

- Continuously monitor supplier performance and propose improvement plans.

- Participate in negotiations and strategic decisions related to managed accounts.

- Ensure the achievement of established commercial objectives.

About El Corte Ingles

El Corte Inglés is Spain's largest department store group and one of the country's most iconic retail companies. Founded in 1940, it operates a vast network of department stores, hypermarkets (Hipercor), supermarkets (Supercor), and an extensive online retail platform. The company also has significant operations in travel agencies, insurance, and financial services, employing tens of thousands of people across Spain and internationally.

With its headquarters in Madrid, El Corte Inglés has a strong presence throughout Spain, with stores and offices in nearly every major city. The company is known for its traditional, customer-centric retail culture and offers a wide range of roles, from sales and logistics to technology, data analysis, and corporate functions. For international professionals, El Corte Inglés provides opportunities to work in a major Spanish company, though Spanish language proficiency is typically essential for most positions.

Industry
Retail
Founded
1940
Employees
50,000–100,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Seville and 17 more

Good to know if you are moving

  • El Corte Inglés is headquartered in Madrid, Spain, and is a Spanish-founded company.
  • The company operates across all major Spanish cities, offering opportunities in retail, logistics, and corporate roles.
  • Spanish language proficiency is generally required for most positions, especially customer-facing roles.
  • The company offers a wide range of roles, from sales and operations to technology and data analytics, suitable for various professional backgrounds.
  • As a large, established employer, El Corte Inglés provides stable employment and opportunities for internal mobility.
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