Customer Service

Randstad España
Randstad España
Barcelona, SpainOn-siteCompetitiveAdded 4 days agoSenior · 5+ yearsPermanentRemote: On Site🇪🇸Spanish: Native

This job was originally posted in Spanish and automatically translated to English.

Requirements

- Minimum of 5 years of experience in an equal or similar position is essential.
- Bachelor's Degree.
- Advanced English; French will be valued.
- High proficiency in digital skills and Office (Excel and Word), SAP.

Job Description

- Management and supervision.
- Opening new customers in the ERP, reviewing the feasibility of delivery conditions and KPIs included in the commercial agreement.
- Sales order cycle for customers and delegates in coordination with the Commercial area.
- KAM customers (Database, registrations, information, incidents, etc.).
- Integration process and sending orders to the logistics operator using computer systems and programs (EDI /ERP).
- Rates by channel and bonuses for each customer (maintenance and communication).
- Credit notes for commercial discounts or customer expiration, returns, and incidents.
- Reporting on the traceability of orders and goods deliveries.
- Coordination between carriers and logistics operators.
- Preparing reports on key indicators relating to storage, handling, transport, and service levels of national logistics.
- Entries and distribution of the sales network for POS (Point of Sale) products.
- Improvement of internal processes and coordination with other departments.

- Minimum of 5 years of experience in an equal or similar position is essential.
- Bachelor's Degree.
- Advanced English; French will be valued.
- High proficiency in digital skills and Office (Excel and Word), SAP.

View original advert (Spanish)

- Gestión y supervisión.
- Apertura de nuevos clientes en el ERP, revisando la viabilidad de condiciones de entrega y KPI's comprendidos en el acuerdo comercial.
- Ciclo de pedido de venta de los clientes y delegados en coordinación con el área Comercial.
- Clientes KAM (Base de datos, altas, información, incidencias, etc).
- Proceso de integración y envío de pedidos al Operador logístico utilizando sistemas y programas informáticos (EDI /ERP).
- Tarifas por canal y bonificaciones de cada cliente (mantenimiento y comunicación).
- Abonos por descuentos comerciales o caducidad de los clientes, devoluciones e incidencias.
- Informar de la trazabilidad de pedidos y entregas de mercancías.
- Coordinación entre transportistas y Operadores logísticos.
- Elaborar informes sobre indicadores clave relativos al almacenaje, manipulación, transporte y niveles de Servicio de logística Nacional.
- Entradas y distribución de la red de ventas de producto PLV.
- Mejora de procesos internos y coordinación con el resto de los departamentos.

- Imprescindible experiencia mínima de 5 años en puesto igual o similar.
- Licenciatura o Grado Universitario.
- Inglés avanzado, se valorará francés.
- Manejo alto en habilidades digitales y Office (Excel y Word), SAP.

Global L&D Program Manager

Ireland, Dublin, Dublin / United Kingdom, London, London / Italy, Milano, Milan / Germany, Hessen, Frankfurt / Poland, Multiple Locations, Multiple Locations / Spain, Madrid, Madrid
€80K🇬🇧
2d ago
Need a visa? No sponsorship mentioned here. Browse visa jobs