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Receptionist

On-site in Palma·Added 2 days ago (last checked 15 Oct)

Garden Hotels

8 open roles

Overview

Salary
€30,417 - €36,105 a year

About €1,950 - €2,260 a month after tax.

Work mode
On-site, Palma
English
Required
Experience
2+ years

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  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

What are the requirements for the position?

  • Minimum of 2 years of experience in the position, in hotels with similar characteristics.
  • High customer orientation, creativity, detail-oriented, teamwork, and proactivity.
  • Very high English level and a high level in a third language.

Pay & benefits

What you'll get

Gross annual salary between €30,417.00 and €36,105.00, depending on professional experience provided, training, performance, and productivity.

The role

At Garden Hotel Group, we are looking to hire a Receptionist for Nivia Born Boutique Hotel. Their mission will be to receive and welcome our guests upon their arrival at the hotel. Guaranteeing a Nivia experience for our guests, by welcoming them, listening to them, and with attention to detail, we will "seduce" them to ensure their loyalty.

What you'll do

What will their functions be?

  • Anticipate all customer needs.
  • Offer our customers all types of services, both internal and external to the hotel.
  • Register customer preferences in the corresponding management system for future visits.
  • Control sales forecasts, occupancy forecasts, and possible price adjustments daily.
  • Apply Nivia's general behaviors daily.
  • Cash register control and closing; control of emails and customer requests; responding to emails from customers or potential customers; complaint management.
  • Maintain control of customer complaints and follow up on claims, regardless of the department they belong to. Verify the correct final satisfaction of the customer.
  • Perform check-outs when necessary.

About Garden Hotels

Industry
Hospitality

In their own words

About the company & team

Garden Hotel Group is a hotel chain with more than 30 years of experience, specialized in the vacation segment with a presence in 10 destinations and a focus on international expansion. We are a 100% family-owned company with love and vocation for what we do: We evolve and modernize, we expand and diversify, we are flexible and we adapt. We are always improving.

We conceive everything we do from responsibility (the basis of our identity), authenticity (our distinctive seal), harmony (our "tarannà" / temperament) and passion (our engine). We care for our land and our people with sustainability as an attitude and the circular economy as the means to achieve it, which has made us pioneers in tourism sustainability.

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