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Night Concierge

On-site in Palma·Added 2 days ago (last checked 15 Oct)

Garden Hotels

10 open roles

Overview

Salary
€30,417 - €35,506 a year

About €1,950 - €2,230 a month after tax.

Work mode
On-site, Palma
Hours
Night shift
English
Required
Education
Compulsory secondary education (ESO)

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    The advert says visa sponsorship isn’t available for this role.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

What are the requirements for the position?

  • Minimum studies: ESO or intermediate vocational training.
  • High knowledge of office automation and PMS.
  • High English level and a second language (German preferred).
  • Minimum of 1 year of experience in a similar position.
  • Training in customer service and incident management.

Nice to have

Which competencies do we value?

  • Autonomy and responsibility.
  • Organization and reliability.
  • Incident resolution.
  • Customer orientation.
  • Effective communication.
  • Management of emergency situations.

Pay & benefits

What you'll get

Gross annual salary between €30,417.00 and €35,506.00, depending on professional experience provided, training, performance, and productivity.

The role

At Garden Hotel Group, we are looking to hire a Night Concierge for Nivia Born Boutique Hotel. Your mission will be to ensure the correct operational, administrative, and security functioning of the hotel during the night shift, attending to guests, performing daily closing processes, and preparing the operations for the following day.

What would your functions be?

  • Attend to guest requests, incidents, and needs during the night shift.
  • Register all incidents, requests, or complaints in the system and inform the incoming shift.
  • Control the list of available rooms and the occupancy status.
  • Prepare the next day's check-ins (keys, cards, documentation, etc.).
  • Review, check, and archive customer credits, reporting incidents to the involved departments, with a copy to internal audit.
  • Perform the shift cash reconciliation.
  • Control safe sales or other nocturnal services.
  • Complete and review the establishment's operational records (readings, controls, lists, etc.), in both physical and digital formats, ensuring they are correctly archived and updated.
  • Prepare and leave available the records, lists, and documentation necessary for the various departments and managers ahead of the start of the following day's operations.
  • Ensure the security of the establishment during the shift
  • Detect and communicate technical or security incidents.

About Garden Hotels

Industry
Hospitality

In their own words

About the company & team

Garden Hotel Group is a hotel chain with more than 30 years of experience, specialized in the vacation segment with a presence in 10 destinations and a focus on international expansion. We are a 100% family-owned company with love and vocation for what we do: We evolve and modernize, we expand and diversify, we are flexible and we adapt. We are always improving.

We conceive everything we do from responsibility (the basis of our identity), authenticity (our distinctive seal), harmony (our "tarannà" / temperament) and passion (our engine). We care for our land and our people with sustainability as an attitude and the circular economy as the means to achieve it, which has made us pioneers in tourism sustainability.

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