Contact Center Coordinator (Banking)

• Immediate Start to a stable project with growth expectations
• Permanent contract.
• Gross annual salary: 18,707 euros (€1,558 gross/month) + Incentive plan
• Full-time on-site (39h/week) from Monday to Friday in a weekly Rotating schedule from 09:00 to 21:00 (service hours). Services are also provided on Saturdays (as required by the client)
• Job location: Parque tecnológico de Andalucía, PTA(Campanillas). C/Severo Ochoa

Servinfom Finance, we are a company of the Servinform Group, made up of more than 6,000 professionals serving more than 1,500 clients, specializing in Digital Marketing, Technological Solutions, BPO, Communications, Sales, and Customer Service.

In Málaga - Campanillas, we continue expanding our Contact Center team in the Banking Sector with the development of a stable project in which we receive and make calls for the clients of a banking entity, for whom we process their credit requests for customers, who, in case they are denied, have the option to contract alternative products that we will offer them; therefore, we are currently selecting a CALL CENTER COORDINATOR for the commercial team.

*Your functions will be the following:

• Management and motivation of our sales team.
• Control and sending of internal and client reports (sales ratios, call times…).
• Coordination of teams, achievement of KPIs, working with the team to achieve objectives.
• Management and control of vacation requests, compensatory time, shift changes, and extensions/reductions of working hours. Preparation of schedules and vacations for telephone agents and distribution of shifts in the assigned services based on forecasts. Establishment of breaks, permits, and holidays.
• Periodic management and sending of the agent team dimensioning.
• Perform dynamics and constructive contributions to increase the team's sales, fostering competitiveness and improving the team's productivity.

*What Do We Offer?