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88,000+ live jobsIT Support Technician (CAU)
On-site in Alcobendas·Full-time·Added 10 days ago (last checked 30 Oct)
Our summary
- Work mode
- On-site, Alcobendas
- Contract
- Full-time
- Spanish
- Expected (ad in Spanish)
- Other languages
- Portuguese




Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Knowledge of CRM Salesforce and the Aircall tool.
- Previous experience in technical support or basic IT systems.
- Ability to assist and guide the user in incident resolution.
- Strong communication skills and a user-oriented approach.
- Residency close to Alcobendas.
- Experience with ticketing/incident management tools is valued.
- Knowledge of the Portuguese language will be valued.
The role
Are you passionate about the world of IT and do you have a knack for customer service? This is your opportunity!
At Grupo CRIT we are looking for an IT Support Technician for a User Service Center (CAU) in Alcobendas (Madrid). Here you will have the opportunity to work in a dynamic and collaborative environment.
What you'll do
- Reception and registration of IT incidents and requests.
- User support and assistance via telephone, email, and in person.
- First-level hardware and software incident resolution.
- Configuration of IT equipment, accounts, access, and peripherals.
- Escalation of incidents to specialized teams when necessary.
- Follow-up of incidents and communication to the user regarding their status.
- Management and updating of tickets in the management tool.
About Grupo Crit
Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.
In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.
- Industry
- Staffing
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