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Customer Service Teleoperator - Weekends and Holidays

On-site in Barcelona·Part-time·Added 4 days ago (last checked 5 Nov)

Agency

Grupo Crit

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Our summary

Work mode: On-site, Barcelona
Contract: Part-time
English: Required
Other languages: Catalan

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Catalan.

Requirements

What we're looking for

Oral and written proficiency in Catalan, Spanish, and English.
Strong communication skills and a customer-oriented approach.
Ability to resolve incidents and manage inquiries.
Basic computer knowledge and ease of working with different digital tools.
Responsible, proactive, and decisive person with a positive attitude.
Commitment to service quality and compliance with established procedures.
Availability to work Saturdays, Sundays, and holidays.

The role

We are looking to hire 2 specialist Customer Service teleoperators to join our team. If you have communication skills, you enjoy interacting with people, and you are proficient in Catalan, Spanish, and English, this is a great opportunity to join a company with real possibilities for continuity and job stability.

What you'll do

Attend to and manage Customer Service calls, as well as other assigned communication channels (chat, email, and other telematics means).
Resolve inquiries, incidents, and complaints from customers and users efficiently and professionally.
Offer friendly, empathetic, and high-quality service at all times.
Follow the protocols and procedures established by the service.
Correctly register and update information in the computer systems.
Guarantee the confidentiality and protection of personal data in accordance with the GDPR.
Meet quality, productivity, and customer satisfaction objectives.
Escalate incidents to higher levels when necessary.

How you'll work

Initial 3-month contract of 16 hours per week. With real possibility of indefinite and stable continuity within the company.
From Tuesday to Friday, from 16:00 h to 20:00 h.
Once the initial training is completed and the necessary autonomy in the workplace is achieved, the working day will change to weekends and holidays, with the following schedules:
Vacancy 1: Saturdays, Sundays, and holidays, from 08:00 h to 16:00 h.
Vacancy 2: Saturdays, Sundays, and holidays, from 15:00 h to 23:00 h.

What are we looking for?

If you meet the requirements and are looking for a job opportunity that allows you to work weekends and holidays, send us your CV and join our team!

We will be delighted to meet you.

About Grupo Crit

Grupo Crit is a French staffing and recruitment group headquartered in Paris, providing temporary work, permanent placement, and HR outsourcing services across multiple industries. With a strong presence in France and expanding operations in Spain, the company connects businesses with skilled workers in sectors such as logistics, manufacturing, administration, and technical trades. The group operates through a network of local agencies, offering flexible employment solutions to both companies and job seekers.

In Spain, Grupo Crit has a significant footprint with numerous job openings across regions like Madrid, Barcelona, Zaragoza, and Andalusia, reflecting its role as a major employer in the country's staffing sector. The company's work culture is centered on operational efficiency and matching talent with client needs, making it a practical entry point for international professionals seeking temporary or permanent roles in Spain, particularly in industrial and administrative positions. However, as a staffing agency, its relevance to international hires is primarily through the roles it manages rather than a distinct corporate culture.