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Helpdesk Technician N1

Hybrid in Barcelona·Full-time·Added today (last checked 11 Nov)

Grupo NS

51 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time
Spanish: Expected (ad in Spanish)
English: Required
Other languages: Italian

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in Helpdesk, Service Desk, or first-level technical support positions.

Knowledge of incident management, ticketing tools, and user support.

Languages

Advanced level of Italian.

Advanced level of English.

The role

At Grupo NS, we are looking to hire an N1 Helpdesk Technician for a project in a hybrid modality (2 days in office) in Barcelona.

What you'll do

Attention and resolution of end-user requests and incidents via telephone, email, chat, and ticketing tools.

Reception, registration, diagnosis, and resolution of first-level incidents.

Escalation of those incidents or requests that require the intervention of second-level teams.

Ticket follow-up and communication with users throughout the entire resolution process.

About Grupo NS

Grupo NS is a Spanish IT services and consulting company founded in Madrid in 2003, offering outsourcing, technology consulting, custom project development, and tailored training programs. Its service lines span cloud, cybersecurity, data, AI, Salesforce, databases, infrastructure, networks, QA and systems, and it states that it collaborates with 12 of the 15 large international IT solutions integrators. The company has grown past €5M in revenue and counts more than 150 people on its team.

For professionals in Spain, Grupo NS is strongly remote-friendly: 98% of its workforce teleworks and the company lets employees choose the work model where they are most productive. It offers free training from day one, flexible compensation, and holds ISO 9001 and ISO 27001 quality and security certifications. Hiring is active across Madrid and Barcelona (its two offices, with Barcelona opened in 2005 as NSCAT) as well as other Spanish locations such as Alicante, Granada, Sevilla, Almería and Tres Cantos, and the company says its international projects help it attract ambitious talent.

Industry: IT Services
Founded: 2003
Employees: 150+
In Spain: Madrid, Barcelona

Good to know if you are moving

98% of the workforce teleworks, and employees can choose the work model where they are most productive (remote, hybrid or on-site).
Free training is offered from day one, with development plans and reskilling programs.
Flexible compensation lets employees personalize benefits to fit their lifestyle and well-being.
The company says its international projects help it attract talent with global ambitions.
Open roles are based in Madrid and Barcelona (hybrid or fully remote) as well as other Spanish locations such as Alicante, Granada, Sevilla and Almería.

All open roles at Grupo NS