Student Support Specialist

• Stable contract
• Working hours aligned with the position.
• Competitive salary according to the collective agreement.
• Initial training and ongoing support.
• Joining a dynamic and collaborative team within a growing company.
• Professional development opportunities within the group.

From Grupo Planeta, we are looking to hire a Student Support Manager for our student support team.

You will be part of ACTIVA, the service unit of Grupo Planeta, specialized in business process outsourcing with a strong focus on student and customer experience.

Job mission:

Your mission will be to provide comprehensive support to students through various channels, especially by phone.

• Student support and assistance through different channels, especially telephone.
• Management and follow-up of requests related to the student experience.
• Resolution of issues and inquiries, ensuring a fast and efficient response.
• Support in administrative processes related to the student lifecycle (enrollment, documentation, etc.).
• Coordination with other teams and departments to ensure excellent service.

Activa | We are the corporate services provider for Grupo Planeta. For over 40 years, we have supported different business areas in their launch and growth, designing multiple processes with the help of the best technological solutions.

• Previous experience in customer service, especially in telephone or contact center environments.
• Administrative experience is valued.
• Communicative skills and customer orientation.
• Ability to manage incidents and solve problems effectively.
• Organizational skills and ability to handle multiple tasks.
• Proficiency in management software and computer tools.

You will fit in with us if you are someone who...

• Strong student orientation and commitment to service quality.
• Proactive attitude and willingness for telephone assistance.
• Ability to adapt to different tasks and services.
• Skill in resolving issues quickly.
• Attention to detail and rigor in management.
• Enjoyment of teamwork and collaboration.
• Commitment to goals and a continuous improvement mindset.

If you are motivated to support students during one of the most important stages of their education and want to be part of a dynamic, constantly growing environment, we look forward to receiving your application!

Grupo Planeta offers equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.