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Operations Support Technician

On-site in València·Full-time·Added 1 month ago

Grupo Planeta

201 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Grupo Planeta doesn't mention sponsorship in the ad.
Work on-site in València
No relocation package mentioned.
Higher vocational training (FP Grado Superior)
“Formación: titulación superior en informática (SMR, DAM, DAW, ASIR) o titulación universitaria equivalente.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

What do we offer?

Stable contract: Permanent, full-time with flexible hours.
You will be able to develop professionally thanks to our training plans and internal talent development.
Exclusive discounts and promotions for our employees (masters and postgraduates, publishing imprints, collectibles, Casa del Libro...).

Requirements

What we're looking for

What would we like to see on your CV?

Education: higher degree in computer science (SMR, DAM, DAW, ASIR) or equivalent university degree.
Experience in programming (at an entry/intermediate level) and in the use of Python (understanding of basic syntax, use of libraries such as pandas or openpyxl for data processing, and task automation).
Tools: proficiency in Excel
Knowledge of LMS Blackboard and CMS Drupal.

You would be a good fit if you consider yourself a person with...

Flexibility and adaptability, with the dexterity to quickly adapt to unknown software applications, changing work methodologies, and unforeseen situations.
Capacity for autonomous learning, having technical curiosity and the agility to absorb new knowledge quickly (self-taught).
An analytical and proactive approach to finding efficient solutions to technical incidents.
Effective communication and capable of explaining technical concepts in a simple way to non-technical users.

The role

At Grupo Planeta we are looking for a Operations Support Technician for VIU, part of our division Planeta Formación y Universidades.

Your main mission will be to guarantee the continuity and fluidity of daily operations, acting as the fundamental pillar in incident resolution and technical support for our internal applications. You will be the reference person to diagnose, prioritize, and quickly resolve problems experienced by users. Additionally, you will use your analytical capacity and your automation skills (Python/Excel) not only to solve specific failures, but to identify their structural origin, eradicate bottlenecks, and ensure that teams adopt digital tools efficiently and without friction.

What will be your main responsibilities?

Process Automation: Develop small scripts and automation solutions for repetitive tasks and workflow optimization.
Support: Agilely learn the functioning of internal applications to provide support to users and resolve incidents.
Identify improvements: Proactively identify bottlenecks and areas of opportunity in daily processes, proposing and implementing operational solutions to improve team efficiency.
Change Management: Act as a facilitator during the implementation of new digital tools, helping the team adapt to new environments.

Hiring process

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About Grupo Planeta

Grupo Planeta is a major Spanish media and publishing conglomerate headquartered in Barcelona. It operates across publishing, education, audiovisual production, and communication, and is one of the largest Spanish-language publishing groups in the world. The group includes well-known imprints such as Editorial Planeta, Espasa, and Ariel, and also owns a network of higher education institutions, including UNIE Universidad, EAE Business School, and the International University of Valencia (VIU). With a workforce of several thousand employees, Grupo Planeta is a significant player in the Spanish-speaking media and education landscape.

In Spain, Grupo Planeta has a strong presence in Barcelona and Madrid, with additional operations in Valencia and other cities. Its education division is a major employer of academic staff, offering roles for university lecturers, program directors, and administrative and commercial positions across its various schools and universities. For international professionals, the group offers opportunities in teaching, academic management, and corporate functions, with some roles requiring multilingual skills, particularly in French and English. The company's culture is rooted in Spanish business traditions, and it provides a stable, established work environment within the media and education sectors.

Industry: Media & Publishing
Founded: 1949
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Valencia
Website: planeta.es

Good to know if you are moving

Grupo Planeta is headquartered in Barcelona, a major European hub with a large international community and excellent connectivity.
The group's education division hires university lecturers and academic staff, often requiring a PhD or equivalent, and offers opportunities for international academics to teach in Spanish or English.
Some commercial and administrative roles require multilingual skills, particularly French and English, which can be an advantage for international candidates.
The company operates several universities and business schools, including EAE Business School and UNIE, which have a diverse student body and international programs.
Spain's job market for academic roles often values Spanish language proficiency, but some positions, especially in business schools, may be open to English-speaking professionals.

In their own words

About the company & team

We are Spain's leading editorial and communications group, family-owned, that leads a broad offering serving culture, education, information and audiovisual entertainment, with a presence in more than 20 countries, connecting with 25 million people every day. All Grupo Planeta professionals and companies share principles based on people, ethics, quality and excellence at work.

Additional information

Grupo Planeta offers equal opportunities. We are committed to treating all applications equally based on their skills, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.

All open roles at Grupo Planeta