Telephone Surveyors (Morning Shift)

Tragsatec

• WE OFFER.
  We offer a fixed-term contract whose type and duration will vary depending on the reason for hiring, the project and/or the circumstances of the selected person(s), respecting the maximum duration limits established in current labour legislation for each contractual modality.
  
  The morning shift schedule is from 9:15 a.m. to 3:15 p.m., Monday to Friday. The working day is 6 hours daily, totalling 30 hours per week. In addition, one Saturday per month will be worked from 9:30 a.m. to 3:30 p.m., usually coinciding with the first or second week of the month and communicated at least two days in advance.
  
  APPLICATION DEADLINE
  
  The application reception period will be open from 15/10/2026 until 19/10/2026 at 11:59 p.m. (peninsular time).
  
  No application will be accepted that does not arrive within the time and manner explicitly stated in the call. If you have any questions or problems with registration, you can contact us via the email mailbox seleccion.encuestadores@tragsa.es, before 12 noon on the second-to-last working day of the application reception period detailed in the offer.
  
  The Madrid Employment Agency may provide support during the stages of the process.
  
  *Passing all stages of the process will be essential in order to be included on the Waiting List and be eligible for hiring.
  
  PROCESS NOTES
  
  If you apply to this new call with ID 55534 Telephone Surveyors for Morning Shift for the preparation of sociological studies (Madrid), applications previously submitted to the offer with ID 54948 (Telephone Surveyors for Afternoon Shift for the preparation of sociological studies (Madrid)), since it is the same position but in a different time shift, will be handled as follows at each stage of the process:
  
  - Requirements: If the applications registered under ID 54948 submitted the required documentation corroborating compliance with the requirements, it will not be necessary to send the documentation again for the current selection process (55534), as the documentation already submitted will be validated. If you were excluded for not having submitted documentation proving such compliance, you must submit it during the process, and you will be contacted from the address (aedocumentacion@madrid.es) to request that you provide the necessary documentation.
  
  - Merits: If any application submitted in process 54948 has expanded the training and/or experience valued as merit, you may update that information so that it can be taken into account in the current selection process (ID: 55534); the applicant must send, before the application reception deadline of 19/10/2026 at 11:59 p.m. (peninsular time), an email attaching the corresponding supporting documentation proving it to the following mailbox: seleccion.encuestadores@tragsa.es
  
  - Competency, IT and technical assessment test stage: the results obtained in the selection process with ID 54948 will be maintained.
  
  PROOF OF REQUIREMENTS AND MERITS
  
  To prove the requirement of a qualification and/or work experience, as well as the assessable merits, the following supporting documentation must be submitted: A Vocational Training Level II (FP II) or Higher Level Training Cycle (CFGS) qualification in the administrative field (qualification officially recognised in Spain) or proof of at least 1 month of work experience under an employment contract as an administrative clerk (These requirements must be justified with documentation by attaching the CFGS certificate or CV and Employment History Report).
  
  You can obtain your employment history report through the following link:
  https://portal.seg-social.gob.es/wps/portal/importass/importass/Categorias/Vida%20laboral%20e%20informes/Informes%20sobre%20tu%20situacion%20laboral/Informe%20de%20tu%20vida%20laboral
  
  Proficiency in IT tools will be assessed through an IT test to be taken in person, which must be passed prior to starting in the position.
  
  Training merits will be proven by means of a certificate or diploma showing that the applicant has completed such training, which must state its duration.
  
  HOW THE WAITING LIST WORKS
  
  With the applicants for this offer, a waiting list will be created for the morning shift to cover new needs and/or unforeseen absences for this position, and applicants who have passed the process may be contacted to fill it and formalise a temporary contract with a fixed duration that will vary depending on the triggering event. The number of people may be expanded to comply with the principle of equality and/or in response to new needs.
  
  - For the offering of the hiring proposal, these vacancies will be offered to the people who have passed all stages of the process, ranking the applications according to their overall score in the process and following the criteria established in these terms: compliance with requirements, assessment of merits, competency test, passing the office software test and technical assessment.
  
  - In the event of a tie in the final score in the process, a prior draw having been held to determine the order of precedence, the letter "L" will be the letter of the alphabet with which the list marking the order of precedence will begin, according to the "First Surname" of the applicants. In the event of a match in the first surname, the tie will be resolved according to the "Second Surname".
  
  - The offer will be made through the contact details provided by the interested party at registration (email and/or telephone).
  
  Applicants will lapse from the list under any of the following circumstances:
  
  1. Having rejected a hiring offer arising from this call. They would only be eligible for a subsequent offer in the following cases:
  a. If at the time of the offer they cannot start due to the following justified and proven causes (illness, marriage, surgery of their own or of a family member, a paid trip or other causes of force majeure).
  b. If at the time of the offer they are working and subsequently communicate, via email, their interest in participating in the process due to a change in their contractual situation.
  
  People who have declined for a justified and documented cause may request their reinstatement to the waiting list via the mailbox seleccion.encuestadores@tragsa.es and will be reinstated, within a period of up to 4 working days, to that list, ranked according to the score obtained in the selection process.
  
  2. Voluntarily resigning, by the worker, during the term of any of the contracts entered into as a result of their selection in this offer.
  
  - If an application is hired for this vacancy, when the duration of their contractual relationship ends, they will return to their position on the waiting list.
  
  CONTACT EMAILS
  
  The email mailboxes for contact with candidates during the selection
  process are as follows:
  
  Tragsa Group Selection: seleccion.encuestadores@tragsa.es
  Madrid Employment Agency: aedocumentacion@madrid.es
  
  GENERAL TERMS
  
  The general aspects for the selection of temporary staff, in accordance with the ordinary procedure at Grupo Tragsa, are published and accessible on the corporate external website: https://www.tragsa.es/es/equipo-humano/unete-a-nuestro-equipo/ofertas-empleo-temporal/Documents/bases-generales-ofertas-empleo-temporal.pdf
  
  Candidates registered through the republication(s) will be assessed guaranteeing equality in the process and will only be eligible for the positions still to be filled after the assessment of the applications registered in previous offers. For the offering of positions, an order of precedence will be established based on the application reception period defined for each registration period.