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Receptionist

On-site in Bilbao·Full-time·Added yesterday (last checked 16 Oct)

Hesperia World

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Overview

Work mode: On-site, Bilbao
Contract: Full-time
Hours: Rotating shifts, including nights
English: Required
Education: University degree

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

What do you need for the position?

· University degree in Tourism, Hospitality, or a related field.

· A high level of English is required (a second language will be valued)

· Minimum of 1 year of experience at the front desk of a 4-star hotel or higher.

· in the performance of similar functions as a receptionist

· Knowledge of hotel management systems, preferably Opera Cloud.

· Upselling skills

· Customer service orientation

· Problem-solving profile

Pay & benefits

What you'll get

What do we offer?

• Immediate start

· Full-time (rotating morning, afternoon, and night shifts)

· Schedule flexibility to work in rotating shifts

· Ongoing training and opportunities for professional growth within a growing hotel chain

· 6-month contract, extendable

· Salary According to the Hospitality Collective Agreement of Vizcaya

• Good work environment

· Salary according to collective bargaining agreement

• Discounts on company products

We look forward to seeing you!

The role

WE ARE LOOKING FOR YOU!

At Hesperia World, we transform the way hospitality is experienced. We are a leading group in the hotel sector with a national and international presence, managing unique experiences in urban, vacation, and resort hotels. If you are looking for an environment where innovation, excellence, and talent are the protagonists, this is your place. Join us and be part of a constantly evolving company.
We are looking for a RECEPTIONIST for our HOTEL HESPERIA BILBAO located in Vizcaya.

What you'll do

What will you do on a daily basis?
• Manage the guest experience from check-in to check-out, ensuring a smooth and pleasant stay.

• Pre-assign rooms

• Identify and welcome all hotel guests and visitors.
• Recognize repeat guests

• Manage individual and group reservations, both direct and through agencies and OTAs

• Coordinate with other departments (housekeeping, maintenance, F&B, sales, etc.) to ensure a comprehensive service.

• Address all guest requests before, during, and after their stay at the hotel
• Handle the front desk cash register (guest billing, currency exchange, etc.)
• Answer calls, emails, and in-person inquiries professionally and proactively.
• Promote all hotel services
• Provide information about hotel services and tourist information about the city
• Assist in resolving issues and building guest loyalty

when they cannot be resolved directly
• Billing and daily balancing of the cash register and other services offered at the front desk.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1977
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Lanzarote and 3 more
Website: hesperia.com

Good to know if you are moving

Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.

All open roles at Hesperia World