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This job advert was originally written in Spanish.
o Desirable training in chiropractic massage or other SPA areas.
o High level of English; other languages are valuable.
Customer service.
Always receive customers with great kindness.
Promotion of spa and services.
Perfectly know all the menu services and products we sell in the spa.
Inform about products, services, components, benefits, schedules, rates, rules of use, offers, and promotions.
Reservations and managing the planning of treatments and therapists.
Make confirmation calls.
Perform check-in, check-out, and payment procedures.
Perform product sales.
Ensure the perfect condition, cleanliness, and hygiene of the reception area.
Process treatment reservations with the customer and the specialist.
Manage payments for services and product sales.
Present treatment and product menus.
Manage product stocks and inventory.
Assign locker keys and check them.
Manage customer profiles and the database.
Correctly develop all operational procedures.
In the event that the profile fulfills a dual role (masseur in the treatment room, reception), they will move to the treatment room when the Spa Manager or service operations require it.
Assistance to treatment room staff when necessary, to collect, clean, and receive the next customer optimally.
Replenishment and checking of linen and disposables in lockers and reception.
o Minimum of one year of experience in a similar position.
o Service Vocation (Care).
o Communication and Interpersonal Skills (Ease).
o Proactivity.
o Attention to detail.
o Result orientation, with the ambition to exceed customer expectations (Deliver).
o Instinct to know when and how to surprise customers (Surprise).
o Ability to work in a team and a hospitable and informal attitude, while being respectful and
Professional
Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.
Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.
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