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Service Specialist

On-site in Playa Blanca·Added 2 days ago (last checked 13 Oct)

Hesperia World

83 open roles

Overview

Work mode
On-site, Playa Blanca
English
Required

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

Education & certifications

o Desirable training in chiropractic massage or other SPA areas.

Languages

o High level of English; other languages are a plus.

The role

What you'll do

 Receive clients with great kindness and inform them of the procedure protocol during the chosen treatment.

 Answer client questions.

 Review and update client files, profiles, habits, and preferred treatments; identify needs and contraindications for the client and record the information for the next visit and future treatments.

 Perform treatments according to protocol with a positive attitude and excellence in service.

 Customer service, guiding them to the next area.

 Follow schedules and planning.

 Check the professional stock of each warehouse and perform inventory.

 Rigorously prepare the treatment rooms.

 In the event that the profile fulfills a dual role (massage therapist in the treatment room and reception), they will be assigned to reception when the Spa Manager or service operator requires it.

 Check the condition of the linens and the products to be applied.

 Advise on treatments based on condition, skin type, age, etc.

 Correct development of the chosen service.

 Promotion of services, recommendation, and sale of products through professional advice to the client.

 Assist at reception if needed and if there is time without services.

 Continuous review of the relaxation area and the elements within it.

Professional experience:

o Minimum of one year of experience in a similar position.

 Skills:

o Service Vocation (Care).

o Communication and Interpersonal Skills (Ease).

o Proactivity.

o Attention to detail.

o Results orientation, with the ambition to exceed client expectations (Deliver).

o Instinct to know when and how to surprise clients (Surprise).

o Ability to work in a team and a hospitable and informal attitude, while being respectful and

Professional.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry
Hospitality
Founded
1977
Employees
1,000–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid, Lanzarote and 3 more

Good to know if you are moving

  • Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
  • The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
  • Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
  • Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
  • The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.
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