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What they offer
Permanent contract
Full-time hours.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Palma
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
This job was automatically translated to English,.
The role
At Hospes Maricel & SPA we are looking for a Receptionist who will perform the following functions:
What you'll do
- Customer service.
- Managing guest check-ins and check-outs at the hotel.
- Responding to guest inquiries.
- Handle tasks related to room occupancy and sales.
- Safeguard valuables and money deposited.
- Carrying out tasks related to billing and payment collection.
- Managing the cash register closing at the end of the shift.
- Applying the Chain's quality standards following the Procedures Manual.
Requirements
What we're looking for
- University degree related to Tourism or similar areas.
- Previous experience in a similar position of at least 2 years in 5-star hotels.
- A high level of English is essential (knowledge of other languages is a plus).
- Must have a driver's license.
- Conflict and incident resolution.
- Availability to work in rotating Afternoon and Night shifts. (Typically, 3 afternoon shifts and 2 night shifts will be performed per week, covering days off as well as the Night Auditor's vacations.)
*Permanent contract.
*Rotating afternoon/night shifts.
Nice to have
- Knowledge of OperaCloud is highly valued.
Pay & benefits
What you'll get
- Be part of a prestigious hotel chain with locations across 9 destinations in Spain, currently in full expansion.
- Opportunities for growth and development within the chain.
- Great work environment, multicultural team, and teamwork.
- Unlimited access to training – more than 20,000 training materials (books, courses, audiobooks, podcasts, etc.) across various areas.
- Opportunity to take part in our Hospes Exchange program and have a work experience in one or more of our brand's hotels.
- Exclusive discounts at our chain's hotels for you and your family or friends, including Accommodation, Food & Beverage, and SPA.
- Access to the Hospes Hotels Club, where you can enjoy many more exclusive discounts.
The role
En Hospes Maricel & SPA buscamos un/a Recepcionista que desempeñe las siguientes funciones:
What you'll do
- Atención al cliente.
- Gestión de las entradas y salidas de los clientes del Hotel.
- Responder a las peticiones de información que formulen los clientes.
- Realizar las gestiones relacionadas con la ocupación y venta de las habitaciones.
- Custodiar los objetos de valor y el dinero depositados.
- Realizar labores propias de la facturación y cobro.
- Controlar el cierre de caja a final de su turno.
- Aplicar los Estándares de calidad de la Cadena siguiendo el Manual de Procedimientos.
Requirements
What we're looking for
- Titulación universitaria relacionada con Turismo o áreas afines.
- Experiencia previa en puesto similar de al menos 2 años en hoteles de 5*.
- Imprescindible disponer de un nivel alto de Inglés (valorable el conocimiento de otros idiomas).
- Disponer de carnet de conducir.
- Resolución de conflictos e incidencias.
- Disponibilidad para trabajar en turnos rotativos de Tardes y Noches. (Habitualmente, se realizarán 3 turnos de tarde y 2 de noche por semana, cubriendo los días libres y también las vacaciones del Auditor Nocturno.)
*Contrato indefinido.
*Turnos rotativos de tardes/noches.
Nice to have
- Muy valorable el conocimiento de OperaCloud.
Pay & benefits
What you'll get
- Formar parte de una prestigiosa cadena de hoteles de lujo, presente en un total de 9 destinos en España, en plena expansión.
- Posibilidades de crecimiento y desarrollo dentro de la cadena.
- Buen ambiente laboral, equipo multicultural y trabajo en equipo.
- Formación ilimitada de libre acceso – más de 20.000 materiales formativos (desde libros, cursos, audiolibros, podcasts etc.) en diferentes áreas.
- Posibilidad de participar en nuestro programa Hospes Exchange y poder tener una experiencia de trabajo en uno o más hoteles de nuestra marca.
- Descuentos exclusivos en los hoteles de nuestra cadena para ti y tu familia o amigos en Alojamiento, F&B y SPA.
- Acceso al Club Hospes Hotels, donde puedes disfrutar de muchos más descuentos exclusivos.
About Hospes Hotels
Hospes Hotels is a Spanish luxury hotel brand operating a collection of boutique hotels and resorts across Spain, primarily housed in restored historic buildings such as palaces, monasteries, and modernist landmarks. The company focuses on offering high-end hospitality experiences with a strong emphasis on wellness, gastronomy, and cultural heritage, positioning itself as a niche player in the European luxury travel market.
With its headquarters in Madrid, Hospes Hotels operates properties in major Spanish cities and destinations, including Madrid, Barcelona, Valencia, and others. The company's work culture is centered on delivering personalized guest experiences, and it offers opportunities for hospitality professionals in roles such as reception, food and beverage, culinary, maintenance, and management. For international hires, the group provides a chance to work in a premium, culturally rich environment, though Spanish language skills are often essential for guest-facing positions.
- Industry
- Hospitality
- Founded
- 2005
- Employees
- 500–1,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Alicante and 5 more
- Website
- hospes.com
Good to know if you are moving
- Hospes Hotels operates a portfolio of luxury boutique hotels in Spain, often located in restored historic buildings, offering a unique work environment.
- The company is headquartered in Madrid, with properties in major Spanish cities, providing opportunities to work in diverse locations.
- Guest-facing roles typically require Spanish language proficiency, while back-office positions may be more accessible to international candidates.
- The group emphasizes wellness and personalized service, which may appeal to professionals with a background in luxury hospitality.
- As a relatively small luxury brand, employees may have opportunities for cross-property mobility and career development within Spain.
In their own words
Additional information
Applications will be accepted until October 25th.
At HOSPES, we pride ourselves on offering equal opportunities regardless of gender, age, religion, diversity, or country of origin. This selection process is based on objective criteria of professionalism, merit, and ability.
Additional information
Se aceptarán candidaturas hasta el 25 de octubre.
En HOSPES nos enorgullecemos en ofrecer igualdad de oportunidades con independencia de género, edad, religión, diversidad o país de origen. Este proceso de selección se basa en criterios objetivos de profesionalidad, méritos y capacidad.
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