Maintrol On Duty Manager Specialist

Purpose of the position

The main objective of the position is to be the main escalation point for Maintenance Operations, both for incoming and outgoing incidents throughout the entire organization. This role is built on four pillars: Fly Safe (Fly Safe), Fly On Time (Fly On Time), Fly Low Cost (Fly Low Cost), and Feel Innovation (Feel Innovation).

Integrated and supported primarily by the Maintrol structure and the Maintrol Manager (who will be your first internal escalation point), you collaborate and co-lead with the Maintrol Shift Leaders (Shift Managers of Maintrol), taking action on situations that require additional dedication outside the usual operational flow, such as prolonged AOGs or hard-to-source components that require alternative action plans.

Responsibilities

• Lead all meetings and operational calls and follow up on them.

• First escalation point for any operational decision.

• Point of contact for the Duty Manager for escalation matters.

• Focal point in case of emergency (in addition to already assigned roles).

• Driver of the Lessons Learned process (Lessons Learnt).

• Ensure a culture of challenge and continuous improvement in operations.

• Directly responsible for all KPIs related to punctuality (Fly On Time).

• Monitor and control Deferred Defects (DD) and Limits of Repair (LOR).

• Management of component cannibalizations (Robberies) and extensions of deferred defects (Deferred Defect Extension).

Key Performance Indicators (KPIs)

All those involved in the Maintrol operational review (Maintrol Ops Review):

• • TDR / Aircraft availability / Number of delays and AOGs

  • DDs / Limitations and Restrictions / Closure Rate (Closure Rate)

  • Late departures/deliveries from Line Maintenance (LM) and Heavy Maintenance (HM)

  • Operational events

  • Number of Robberies

• Direct communication and relationship with Management level.

• CAMOs and OCCs.

• MRO Production.

• Planning.

• Quality.

• Suppliers.

We value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

• We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
• We put soul and passion: You make things happen by fully committing to everything you do.
• We reinvent tomorrow: You look for new and different ideas to solve problems.
• We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
• We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
• We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.

At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.

We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.