Production Support Maintenance Technician - Line Maintenance

Purpose of the position

Strengthen the Production Support team for Line Maintenance to ensure 24/7 operational continuity, facilitate the correct preparation and execution of maintenance work, and coordinate the resolution of incidents that may affect return to service, punctuality, and aircraft availability.

The position will serve as a point of connection between Production, Planning, CAMO, MCC, Logistics, Tooling, Engineering, and suppliers, ensuring that work has the necessary resources, information, and conditions for execution.

Job Mission

The selected person will be responsible for providing technical-operational support to Production, anticipating risks, coordinating incidents, and ensuring the correct preparation and follow-up of work packages.

Their activity will be oriented towards protecting the fulfillment of the maintenance plan, the RTS of the aircraft, and the main operational indicators of Line Maintenance.

Job duties

• Monitoring of line maintenance operations and planned work packages.

• Coordination of incidents related to personnel, material, tooling, facilities, auxiliary means, and suppliers.

• Review and acceptance of work packages according to available capacity.

• Validation of man-hours, TAT, skills, materials, tools, facilities, and technical information.

• Identification of incompatibilities, interferences, dependencies, and risks between jobs.

• Support in task sequencing, critical path, and definition of operational milestones.

• Monitoring of unscheduled work, findings, deferrals, reassignments, and planning changes.

• Coordination of changes in registration, parking, slot, maintenance window, or package scope.

• Validation of NB and WB packages before delivery to Production.

• Development and improvement of handover between shifts, ensuring traceability of risks and pending actions.

• Quality control of information entered in AMOS and work instructions.

• Management of Production feedback on Instructions 145 and proposal of corrective actions.

• Recording, monitoring, and analysis of operational incidents.

• Participation in root cause analysis, lessons learned, and improvement actions.

• Support in the development of procedures, operational tools, dashboards, and automations.

• Collaboration in training activities and knowledge transfer.

Position responsibilities

• Ensure the follow-up of Line Maintenance procedures.

• Prioritize actions based on operational impact and risk to RTS.

• Escalate early deviations that may affect punctuality or availability.

• Maintain clear, precise, and traceable communication with all involved areas.

• Document incidents, decisions, and pending actions correctly.

• Verify the availability of resources before accepting work.

• Comply with safety, quality, human factors, and Part 145 regulations procedures.

• Promote continuous improvement and prevention of recurrences.

• Use and properly care for the tools and means provided.

Education

• Aeronautical technical training or professional background in maintenance, mechanical manufacturing, electricity, electronics, or similar.

• Airworthiness license or equivalent training will be valued.

• Intermediate level of technical English.

Skills

• Analytical and problem-solving skills.

• Ability to prioritize in high-pressure operational environments.

• Organization and planning.

• Global vision of the operation.

• Clear and effective communication.

• Teamwork and cross-functional collaboration.

• Ability to coordinate multiple stakeholders.

• Documentary rigor.

• Orientation towards the internal customer.

• Ability to make decisions within their scope of responsibility.

Experience

• Desirable experience in aeronautical maintenance, preferably in Line Maintenance.

• Desirable experience in NB and/or WB operations.

• Desirable knowledge of AMOS or equivalent systems.

• Knowledge of AMM, TSM, SRM, IPC, MEL, and related technical documentation.

• Desirable experience in coordinating material, tooling, skills, and resources.

• Experience in AOG management, planning, production support, or operational control will be valued.

• Handling of Microsoft 365 (Teams, Outlook, etc.).

Basic competencies

• Learning ability.

• Organization and method.

• Autonomy in decision-making.

• Orientation towards safety and quality.

• Alignment with the Common Project.

• Focus on continuous improvement.

• Cross-functional collaboration.

• Cost-saving awareness.

• Commitment.

Conditions

• Working hours and shifts: 24/7 schedule with rotating morning, afternoon, and night shifts.

• Rotation pattern: 7 days worked / 5 days off - 7 days worked / 2 days off.

• Location situated at the La Muñoza - Iberia facilities

Talent at Iberia:

We value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

• We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
• We put soul and passion: You make things happen by fully committing to everything you do.
• We reinvent tomorrow: You look for new and different ideas to solve problems.
• We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
• We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
• We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.

Our commitment to Diversity and Inclusion

At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.

We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.

Our company

We are Spain's largest airline and leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is to always be the best option for travel for our customers and to make them feel that what is most important to us is their safety and the quality and experience of their journey. In addition to the airline, we have aircraft maintenance as a complementary business.

At Iberia, we value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.