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Operations and Customer Service Agent

On-site in Alicante·Added 1 month ago

Indie Campers

82 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Alicante
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.

This job was automatically translated to English.

Pay & benefits

What you'll get

Competitive compensation and commission opportunities.
Training in sales, product knowledge, customer service, and technical motorhome systems.
Career growth opportunities in the Rental, Sales, Operations, or Technical Service areas.
Travel benefits and access to Indie Campers' rental fleet.
Dynamic and multicultural work environment.

Requirements

What we're looking for

Essential: 1-3 years of experience in customer service, sales, hospitality, rental, or automotive environments.
Essential: strong communication and customer interaction skills.
Required: ability to understand and explain technical motorhome/vehicle systems.
Required: hands-on, adaptable, and solution-oriented profile under pressure.
Required: organized, detail-oriented, and proactive person in managing leads or customers.
Essential: Valid driver's license (category B).
Essential: English and valuable: Spanish proficiency.
Essential: ability to stand, walk, and move around the depot for extended periods throughout the day.
Required: ability to lift or carry light or moderately heavy items (10-15 kg).
Essential: comfort working outdoors in various weather conditions.
Essential: flexibility to work weekends, holidays, and peak seasons.
Essential: ability to interact with customers in different emotional states (enthusiastic, stressed, confused) with calmness and professionalism.

Nice to have

Valuable: experience with CRM tools, rental systems, or digital sales software.

The role

The Rental Agent role has a dual focus:

Customer Experience Manager for rentals
Sales Specialist for purchase demonstrations of campervans and conversions

This role is key to ensuring customers leave satisfied, whether they are starting a rental journey or purchasing their future campervan.

The Rental Service Agent handles all customer-facing rental operations and conducts professional campervan sales demonstrations to turn leads into buyers. This is a hands-on, customer-centric role that combines service, product presentation, operational execution, and commercial follow-up management.
In both rentals and sales, this role ensures that every vehicle, every interaction, and every moment with the customer reflects Indie Campers' high standards.

What you'll do

Customer Service and Operations: perform check-ins/check-outs, briefings, and provide ongoing support during the rental. Handle service recovery and emergencies with empathy.

Sales Demonstrations and Customer Interaction: prepare and conduct campervan demonstrations, showcasing features, specifications, and addressing each customer's specific needs. Ensure smooth handovers and that all documentation is in order.

Sales Conversion and Lead Management: follow up on leads, demonstrations, and post-sales actions in the CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in achieving objectives.

Product Knowledge and Technical Support: maintain up-to-date knowledge of Indie Campers' campervan models and perform basic system demonstrations (lights, gas, etc.). Troubleshoot issues, resolve them, or escalate them when necessary.

PHYSICAL AND OPERATIONAL REQUIREMENTS

THE INDIE COMMITMENT!

About Indie Campers

Indie Campers is a global campervan rental and road-trip company that operates a network of depots across Europe, North America, and Oceania. The company offers fully equipped campervans for hire, along with curated travel itineraries and a booking platform, positioning itself as a leader in the campervan travel niche. With a fleet of thousands of vehicles and a strong focus on customer experience, Indie Campers has grown rapidly since its founding, expanding from a single location to a multinational operation.

In Spain, Indie Campers has a significant presence with its Iberian headquarters in Lisbon, where it manages a large fleet and supports a team of operations, mechanics, and customer-facing staff. The company's work culture is dynamic and international, with a mix of local and expat employees, making it a relevant option for international professionals seeking operational and technical roles in a fast-growing travel and mobility company.

Founded: 2013
Employees: 500–1,000
Headquarters: Lisbon, Portugal
In Spain: Lisbon
Website: indiecampers.com

Good to know if you are moving

Indie Campers offers relocation support for mechanics and operations staff moving to Lisbon, including assistance with paperwork and onboarding.
The company's operational language is English, making it accessible for international hires without requiring Portuguese fluency.
Roles such as Campervan Technician and Operations Agent are hands-on and involve working with a modern fleet of campervans.
The company provides a dynamic, fast-growing environment with opportunities for quick career progression as it expands its global network.
Indie Campers' Spain hub in Lisbon is the main operational center for the Iberian Peninsula, offering a chance to work in a multicultural team.

In their own words

About the company & team

Indie Campers is a global leader in road travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes.
As we expand our product offering, we rely on exceptional frontline professionals to deliver memorable experiences and drive business results.

All open roles at Indie Campers