Customer Service Agent

• Good level of English, with written and verbal communication skills.

• Demonstrated experience in customer service is valued, but it is not mandatory, as the company offers comprehensive internal training.

• Strong communication and public relations skills are required, along with a great capacity for active listening.

• Customer orientation and the ability to adapt and respond to diverse types of characters or personalities.

• Proficiency in computer handling and touch-typing dexterity is necessary.

• Responsibility, sense of duty, and thoroughness.

• Demonstrate high levels of reliability and confidentiality in the handling of sensitive financial and personal data.

• Flexibility to work in rotating shifts, including nights, weekends, and holidays.

As a Customer Service Agent, you will interact with customers and assist them with their inquiries. You will be representing the company, so you must possess a dynamic and responsible character, as well as the ability to work in shifts.

• Communicate effectively with customers.

• Offer an exceptional customer experience and resolve incidents from the first contact.

• Resolve product and service problems by clarifying customer complaints, determining the origin of incidents, identifying and explaining the best course of action, and performing the corresponding follow-up to ensure their resolution.

• Respond to customer inquiries via web chat, email, and telephone in a timely and professional manner.

• Refer or escalate requests when necessary.

• Thoroughly investigate players' concerns and doubts.

• Promote a "Safe Play" philosophy.

• Stay up to date on regulations, processes, and licensing requirements.

• Contribute to the collective effort by achieving the required results.

• Go above and beyond and exceed expectations when interacting with customers.

• Participate in induction and initial training programs (Onboarding).