Industrial IT Support and Hardware Maintenance Technician in Bilbao

We are looking to hire IT Support Technicians with experience in user support, technological infrastructure support, and computer equipment maintenance for Bilbao.

The selected person will be part of a team responsible for guaranteeing the operational continuity of the IT systems that support productive activity, participating both in incident resolution and in technological evolution and continuous improvement projects.

Main responsibilities

• Provide first and second-level technical support for technological equipment, applications, and services.
• Diagnose and resolve hardware and software incidents in workstations and devices used in industrial environments.
• Execute preventive and corrective maintenance tasks on the service's technological assets.
• Install, configure, update, and replace computer equipment, peripherals, and associated devices.
• Prepare new workstations and participate in technological renewal processes.
• Perform backups, recovery, and restoration of information during technical interventions.
• Manage and document incidents and requests through ticketing tools, guaranteeing service traceability and quality.
• Follow up on assigned cases until resolution, coordinating with specialized teams when necessary.
• Provide support for Microsoft Windows, Windows Server, VMware, and Citrix platforms.
• Provide support for mobile devices and terminals managed through MDM solutions, especially SOTI MobiControl.
• Collaborate in the initial diagnosis of connectivity and communications incidents.
• Participate in IMAC activities (Install, Move, Add, Change) and in equipment deployment or replacement projects.
• Contribute to initiatives related to monitoring, service continuity, contingency, and cybersecurity.
• Keep technical documentation up to date and comply with established operating procedures.
• Participate in the on-call or availability model defined for the service.

Knowledge and experience

• Vocational training or technical degree related to IT, Systems, Telecommunications or equivalent areas.
• At least 3 years of experience in technical support, microcomputer support, hardware maintenance, or field IT services positions.
• Practical experience in diagnosing and resolving hardware and software problems.
• Experience in installation, configuration, and support of Windows equipment.
• Knowledge of Windows Server administration and diagnosis.
• Experience with user workstation hardware: computers, laptops, printers, scanners, and peripherals.
• Experience in preparing and replacing equipment and user information recovery or migration.
• Knowledge or experience working with VMware.
• Knowledge of Citrix.
• Familiarity with SOTI MobiControl or other device management solutions.
• Experience or familiarity with ServiceNow or other ticketing and incident management tools.
• Basic knowledge of networks and communications, especially for the initial diagnosis of connectivity problems.
• Good proficiency with Microsoft Office tools.

We will especially value in the technicians participating in the service

• Previous experience providing IT support in factories, production plants, or industrial environments.
• Experience in services where the availability of IT systems may have an impact on productive activity.
• Experience in IMAC projects, technological renewal, or mass equipment replacement.
• Experience working with virtualized environments.
• Knowledge related to cybersecurity, monitoring, and continuity/contingency.
• Knowledge of IT service management best practices.

Target Soft Skills

• Diagnostic and problem-solving skills.
• User orientation and a vocation for service.
• Autonomy and organizational skills.
• Ability to prioritize actions based on their impact.
• Rigor in the execution and documentation of interventions.
• Ability to collaborate with other technical teams and areas of the organization.
• Special attention to compliance with security and quality procedures.