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Junior CRM Technician

Hybrid in Alcorcon (M)·Full-time·Added 10 days ago

Grupo IskayPet

145 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Grupo IskayPet doesn't mention sponsorship in the ad.
Be near Alcorcon (M) for hybrid days
No relocation package mentioned.
University degree
“Estudios relacionados con Marketing o similares” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Our value proposition, #HappyIskaylife, brings together initiatives that promote well-being in its 5 dimensions: physical, emotional, social, professional, and financial, with measures such as:

Flexible start and end times, with a hybrid model (50% remote work) and intensive working days on Fridays and during July and August.
#petfriendly environment: you can bring your pet to the office!
Possibility of flexible compensation (restaurant vouchers, childcare, and transport), health insurance for you and your family, and psychological support services.
We invest in your talent with continuous training and professional development tailored to you.
Erasmus Program with the opportunity for temporary or permanent relocation to our offices in Málaga, Madrid, or Porto.

And this is only part of it; we have many more initiatives designed to take care of you and accompany you in your day-to-day life.

The role

Join the Leading Group in Animal Care!

Grupo IskayPet is born from the union of the Kiwoko ecosystems (physical and online stores, Mundo Belleza grooming salons, and Kivet Veterinary Centers) and Tiendanimal (physical and online stores, Salón de Belleza grooming salons, and Clinicanimal Veterinary Centers) following the acquisition by EMEFIN, a Peruvian family business group with over 80 years of experience in retail. Both ecosystems maintain their own identities while combining capabilities to offer the most complete proposal in pet care.

Today, with a presence in Spain and Portugal, more than 300 workplaces, and 4,000 people, we work to be benchmarks in animal welfare, under our mission: "To care for animals and make life better".

We are currently looking for a person for the position of Junior CRM Technician (m/f) in the Marketing & Customer department for our MADRID OR MALAGA offices.

What you'll do

Management, programming, and sending of the different daily email marketing, SMS, and push campaigns
With the support of the CRM Manager, analysis, definition, and execution of segmentations for communication sends across different channels (email, SMS, and push) using queries and SFMC filters
Coordination of the communications calendar alongside the CRM Manager, as well as the definition of content and management of briefings for newsletter and SMS communications.
Review and/or layout of emails using blocks and templates in SFMC
Support in the creation and management of automated communications via journeys
Management of doubts and incidents regarding the Kiwoko Loyalty Plan
Campaign optimization. Propose and execute A/B tests.
Monitoring, analysis, and interpretation of the main campaign KPIs, to identify relevant insights for the business.

What is the ideal candidate? A person who can provide

Studies related to Marketing or similar
At least 1 year of experience in the described functions
Knowledge and experience with the Salesforce Marketing Cloud tool
Basic knowledge of HTML and email layout in SFMC
Basic knowledge of SQL and customer segmentation
Excel proficiency.
Analytical capacity and great creative skills

About Grupo IskayPet

Grupo IskayPet is a pet-care group operating in the Iberian Peninsula, describing itself as an integral and pioneering proposal in the companion-animal care sector. It was formed by bringing together the leading pet-care ecosystems in Iberia, whose brands combine physical stores and online sales with services such as dog grooming and veterinary centres. Its job listings reference retail brands including Kiwoko — which the careers page describes as the leading pet-store chain with more than 190 stores in Spain and Portugal — as well as Tiendanimal and Kivet, with roles spanning store sales, veterinary care, grooming, logistics, finance, legal, CRM and Salesforce development.

In Spain, the group lists offices in Alcorcón (Madrid) and Málaga, alongside a location in Alfena, Portugal, and hires across a very wide geographic footprint, with current openings in regions from Andalusia and Catalonia to Galicia, the Canary Islands and the Balearics. Its careers portal is available in English, French, Italian, German and Spanish, and the group publishes an ethical code and ESG commitments in Spanish, Portuguese and English — relevant context for international professionals seeking retail, veterinary or corporate roles across its Spanish store and office network.

Industry: Pet Retail
In Spain: Madrid, Málaga
Website: iskaypet.com

Good to know if you are moving

Group brand Kiwoko operates more than 190 stores across Spain and Portugal, offering a wide network of retail locations for store-level roles.
The group lists offices in Alcorcón (Madrid) and Málaga in Spain, plus Alfena in Portugal.
The careers portal is available in English, French, Italian, German and Spanish.
Beyond retail stores, the group runs services such as dog grooming and veterinary centres, creating varied role types for animal-care professionals.
Current openings span many Spanish regions, including Andalusia, Asturias, Catalonia, Galicia, the Canary Islands, Murcia and the Valencian Community.

In their own words

About the company & team

#AuthenticPassion: putting our heart into everything we do.

#QualityCommitment: always seeking excellence in every detail.

#RealConnection: building genuine and meaningful relationships.

#ConstantImprovement: moving forward toward new challenges.

Additional information

*Grupo IskayPet S.L. (Tiendanimal, Kiwoko, Clinicanimal, Kivet) is committed to equality and opportunity among all candidates participating in selection processes, and is also committed to the integration of people with disabilities, paying special attention to those candidates holding a disability certificate.

All open roles at Grupo IskayPet