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Junior CRM and Web Support Consultant

Hybrid in Tres Cantos·Added yesterday (last checked 6 Nov)

Agency

Michael Page España

2310 open roles

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Our summary

Salary: €25,000 - €28,000 a year
About €1,650 - €1,820 a month after tax.
Hours: Jornada intensiva on Fridays and in summer
Work mode: Hybrid, Tres Cantos
Contract: Permanent

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract directly with Michael Page Tech Solutions.
Salary depending on experience provided: (25k-28k) + 1.2000€/year (Cobee Card).
Remote work 2 days/week, organized as you like.
Flexible hours and intensive working day on Fridays and in summer.
Location: Tres Cantos (Madrid).
Cobee Card of 1,200 euros/year.
Great opportunity for growth and professional career.

The role

We are looking for a junior professional interested in developing themselves in functional and technological management environments, acting as a link between the business and technical teams. You will join a multi-project environment where you will provide support for a corporate CRM tool and participate in the functional management of the company's public website.

Stable project
You will be part of a Technology Talent ecosystem

What you'll do

CRM functional support

Management and monitoring of incidents through Remedy.
Functional analysis of tickets and identification of their impact.
Coordination with the technical teams responsible for resolution.
Monitoring of incidents and control of compliance with established SLAs.
Progressive acquisition of functional knowledge regarding the corporate CRM tool.
Proposal of improvements aimed at optimizing processes and reducing the volume of incidents.

Functional Management of Public Web

Coordination with providers and development factories.
Monitoring of evolutionary and corrective developments.
Supervision of deliveries and functional validation of implemented solutions.
Liaison with technical teams and business areas to ensure the correct functioning of the platform.
Quality control and compliance with committed deadlines.

Who are we looking for (M/F/D)?

The selected candidate must meet the following requirements:

University degree or higher vocational training in Computer Science, Telecommunications, Business Administration with a technological orientation, or similar.
At least 1 year of experience in functional support roles, incident management, user support, or similar roles.
Interest in functional analysis and application management.
Ability to coordinate tasks with different stakeholders.
Good communication skills and a service-oriented mindset.
Experience using ticketing tools such as Remedy, ServiceNow, Jira, or similar.
Knowledge of CRM and commercial management or customer service processes.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry: Staffing

In their own words

About the company & team

Michael Page: within the specialized area for outsourcing services and the execution of IT projects at client sites, offering a wide variety of tailored technological solutions with the required flexibility and agility.

https://www.michaelpage.es/seleccion-personal/consulting-tech-solutions#webform-submission-pardot-e…

All open roles at Michael Page España