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On-site in Salt·Full-time·Added 3 days ago (last checked 30 Oct)
9 open roles
Our summary
- Work mode
- On-site, Salt
- Contract
- Permanent, full-time hours
- Experience
- 3+ years
- Education
- Vocational training (FP Grado Medio)
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
This job advert was originally written in Catalan.
Requirements
What we're looking for
Minimum of 3 years of experience in CRM, marketing automation, or similar.
Minimum studies: Vocational Training (CFGM/CFGS) in Marketing or similar.
Advanced level office automation.
Good organizational and communication skills.
Experience in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, Pipedrive, or similar.
Knowledge of Customer Journey, omnichannelity, lead management, and customer experience.
Analytical capacity, data orientation, and business vision.
Experience with reporting tools, Excel and/or Power BI.
Proactive, resourceful, organized person with the ability to work transversally.
Nice to have
Experience with Walcu will be particularly valued.
Experience in the automotive or retail sector will be valued.
Knowledge of integrations between CRM, telephony, WhatsApp, websites, and lead capture platforms will be valued.
Pay & benefits
What you'll get
Job stability: indefinite contract.
Competitive salary (14 payments).
Special discounts on the purchase and financing of vehicles from the main brands on the market, as well as on after-sales services.
Discounts and benefits with partners.
We offer you facilities so that you can develop your professional career while enjoying family, training, or free time.
Discount on medical insurance policies with the best prices on the market.
Periodic medical check-ups for workers.
We want you to continue growing alongside us both personally and professionally.
Periodic Performance Review.
Access to training.
The role
We are looking for an analytical, organized, and proactive person, with business vision and the ability to connect technology, commercial processes, and customer experience. You enjoy working transversally, detecting opportunities for improvement, and driving solutions.
As a CRM Specialist, you will be a key piece in the evolution of the group's CRM. You will work to optimize commercial processes, guarantee data quality, and offer an omnichannel view of the customer throughout their entire relationship cycle with our brands.
What you'll do
Manage and evolve the CRM and associated processes.
Supervise the capture, assignment, follow-up, and conversion of leads.
Ensure the quality, consistency, and updating of customer data.
Define and improve Customer Journeys and identify opportunities for improvement.
Drive an omnichannel view of the customer: web, telephone, email, WhatsApp, social networks, and points of sale.
Detect opportunities for automation and process optimization.
Create and follow up on KPIs, reports, and commercial and customer dashboards.
Analyze data and identify opportunities to improve conversion and customer experience.
Coordinate with sales, marketing, customer service, and IT teams.
Provide support and training to users to ensure correct and homogeneous use of the CRM.
Collaborate on continuous improvement and automation projects.
How you'll work
Schedule: 40 h/week. Monday to Friday from 9:00 to 13:30 and from 14:00 to 17:30.
About Grup Oliva Motor
Grup Oliva Motor is an automotive dealership group based in Catalonia, Spain, with over 60 years of experience and more than 450 employees. The company operates as an official dealer for multiple car brands including BMW, MINI, Peugeot, Opel, Citroën, Honda, MG, Omoda, Jaecoo, Changan, Geely, JAC Motors, Gomotor, Renault, and Dacia, offering new, used, and KM0 vehicles along with associated services such as financing and workshops. Its main area of influence is the province of Tarragona, with expansion into other geographic areas.
The group has a strong presence across Catalonia, with offices in Tarragona, Constantí, Reus, Tortosa, Figueres, Salt, and Sabadell. The company emphasizes values such as honesty, rigor, respect, professionalism, and sustainability, and offers a range of roles from mechanics and administrative staff to commercial advisors and brand managers. For international professionals, the company provides opportunities in the automotive sector within a well-established regional group, though most roles are likely to require Spanish language proficiency and local market knowledge.
- Industry
- Automotive dealership group
- Employees
- 100–500
- Headquarters
- Tarragona, Spain
- In Spain
- Tarragona, Constantí, Reus and 4 more
Good to know if you are moving
- The company is headquartered in Tarragona, Spain, with offices in several Catalan cities including Reus, Figueres, and Sabadell.
- With over 60 years of experience, the group is a well-established player in the regional automotive market.
- The company employs more than 450 people, indicating a stable and sizable workforce.
- Roles are primarily on-site, and knowledge of Spanish and Catalan is likely essential for most positions.
- The group represents a wide range of international car brands, offering diverse opportunities in sales, service, and administration.
In their own words
About the company & team
Grup Oliva Motor is one of the leading automotive groups in the provinces of Tarragona and Girona, with more than 50 years of experience. We continue to grow and want to incorporate a person to drive the management and evolution of our CRM, to improve lead management, customer knowledge, and their experience with our brands.
Additional information
We care about your health and that of your family.
We bet on inclusive and youth employment.
We are very aware of environmental sustainability and are committed to reducing our carbon footprint, driving offsetting actions to reduce it.
SEE YOU SOON!
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