Customer Care Intern

• Currently studying or having recently completed a Degree, Master's, or Higher Vocational Training (FP Superior) in Business Administration and Management, Marketing, Psychology, Communication, Commerce, Administrative Management, or similar degrees.
• High level of Spanish (C1) and English level B2 or higher.
• Good proficiency in Microsoft 365, especially Excel, Word, and PowerPoint.
• Interest in customer service, customer experience, information analysis, and process improvement.
• No previous professional experience is necessary. Internships, academic projects, or experience related to customer service or administrative management will be valued.

• 6-month internship, extendable.
• Study assistance to compensate for the time and dedication during the development of the internship.
• Continuous training and guidance, with an assigned tutor throughout the entire internship.
• Structured onboarding, with integration into the business and the area's processes.
• Participation in real projects within an international corporate environment.
• Practical learning in customer service, case analysis, CRM tools, and reporting.
• Dynamic and collaborative environment, with cross-functional learning and relationship with different areas of the company.

At Hyundai Motor España, we are looking for a proactive, organized student with a customer orientation to join the Customer Care area, within Quality & Customer Experience.

The selected person will provide support to the team in monitoring inquiries, incidents, and complaints, updating information in the systems, and preparing reports that contribute to improving the customer experience.

If you are currently studying or have recently completed studies in Business Administration and Management, Marketing, Psychology, Communication, Commerce, Administrative Management, or similar degrees, this is an excellent opportunity to develop your career in a dynamic, international, and constantly evolving environment.

• Provide support in the registration, monitoring, and updating of customer inquiries, incidents, and complaints in the corporate tools.
• Collaborate in reviewing the status of cases and in preparing the information necessary for their monitoring, escalating situations that require specialized analysis to the team.
• Support coordination with internal areas and the dealer network to collect information and facilitate the resolution of cases.
• Participate in the preparation of periodic reports on activity, typologies, age, and evolution of cases.
• Contribute to the analysis of trends and recurring incidents to identify opportunities for improvement in processes and service.
• Collaborate in the updating of procedures, guides, informative materials, and area documentation.
• Participate in meetings and internal training sessions to learn the processes, standards, and best practices of Customer Care.