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Phone Support Specialist - Basque

Remote from Spain·Added today (last checked 13 Nov)

Revolut

105 open roles

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Our summary

Hours: Includes night work · Includes weekends
Work mode: Remote from Spain
English: Required
Other languages: Basque
Experience: 18+ years
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

Fluency in English and Basque (C1 level or higher)
18+ months of experience in inbound/outbound calling
A bachelor's degree or equivalent
Excellent communication skills
The ability to explain complex issues in an easy and understandable manner
Great writing, analytical, and IT skills
Excellent attention to detail
Empathy and a love for helping people
To be driven and self-motivated with a highly flexible team player attitude
To be an independent problem solver

Nice to have

Fluency in other languages

Pay & benefits

What you'll get

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Poland: PLN6,200 - PLN7,400 base gross monthly*
Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

The role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day.

Up to shape what's next in finance? Let's get in touch.

What you'll do

Providing customers with an outstanding experience, making sure customers feel secure whilst using our features
Providing excellent customer service via our in-app live chat and over the phone
Representing Revolut at all times
Collaborating with other international team members to tackle any customer disruption

About Revolut

Revolut is a global financial technology company that offers a digital banking alternative, providing a range of services from everyday spending and currency exchange to crypto and stock trading. Founded in 2015, the company has grown rapidly to serve over 50 million customers worldwide, positioning itself as a leading neobank and financial super-app. Its scale spans multiple markets across Europe, the Americas, and beyond, with a workforce of several thousand employees globally.

Revolut has established a significant presence in Spain, with offices in Madrid and Barcelona, hiring across engineering, product, sales, and compliance functions. The company is known for its fast-paced, high-autonomy culture and is actively recruiting international talent, making it a relevant employer for professionals looking to relocate to Spain. Roles in Spain span areas like financial crime compliance, product management, and sales, offering international hires the chance to work in a truly global, English-speaking environment.

Industry: Fintech
Founded: 2015
Employees: 5,000–10,000
Headquarters: London, UK
In Spain: Madrid

Good to know if you are moving

Revolut is a remote-first company, offering flexibility to work from anywhere, which is attractive for international hires.
The company has a strong international workforce, with English as the working language, making it accessible for non-Spanish speakers.
Revolut offers a comprehensive relocation package and visa sponsorship for eligible roles.
The Spanish office is a key hub for financial crime compliance and product roles, offering specialized career paths.
The company's high-growth environment provides rapid career progression and stock options for employees.

In their own words

About the company & team

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 15,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

Additional information

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

All open roles at Revolut