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ServiceNow ITSM Project Manager

Hybrid in Alcobendas·Added today (last checked 11 Nov)

knowmad mood

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Our summary

Work mode: Hybrid, Alcobendas
Contract: Permanent
Spanish: Expected (ad in Spanish)
Experience: 5+ years

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

What do we value?

At least 5 years of experience as a Project Manager or Service Delivery Manager in IT service management and transformation projects:

Demonstrable experience leading ServiceNow implementations, coordinating functional and technical teams.
Functional and technical knowledge of ServiceNow ITSM, with a primarily functional orientation.
Experience in managing CMDB, technological inventories, and corporate application repositories.
Knowledge of Configuration Management, data governance, and application lifecycle management.
Experience coordinating multidisciplinary teams and managing communication between the business and technical areas.
Knowledge of ITIL and IT service management processes.
Ability to define information models, governance processes, and integrations between systems.

Nice to have

Additionally, we will highly value if you have experience and/or knowledge in:

ServiceNow Application Portfolio Management (APM).
ServiceNow ITOM Discovery.
Official ServiceNow certifications.
ITIL 4 certification.
Experience in ITSM transformation projects in large-scale organizations.
Experience in defining data governance models and managing corporate platforms.

Pay & benefits

What you'll get

And with us, you will enjoy:

✅ Permanent Contract

✅ Hybrid model: 3 days in the office and 2 days of remote work

✅ Offices located in Alcobendas (Madrid)

✅ Schedule: from 9:00 to 18:00 Monday to Thursday and from 8:00 to 15:00 on Fridays

The role

What you'll do

ServiceNow implementation leadership: Lead the implementation and evolution of ServiceNow, coordinating analysis, design, configuration, integration, testing, and production deployment activities.
ITSM process management: Define and evolve ITSM processes, ensuring their alignment with ITIL best practices and business needs.
Corporate application repository governance: Lead the definition, maintenance, and evolution of the corporate application inventory, ensuring the quality and reliability of the information.
Data model definition: Establish attributes, relationships, update mechanisms, and validation to ensure data consistency and traceability.
Application lifecycle management: Supervise the relationship between applications, IT services, and configuration items within the platform.
Information quality and governance: Ensure the quality, consistency, and traceability of the data recorded in ServiceNow.
Systems integration: Coordinate integrations between ServiceNow and various corporate tools and IT information sources.
Multidisciplinary collaboration: Work closely with Enterprise Architecture, Development, Operations teams, and application owners to drive continuous improvement.
Monitoring and continuous improvement: Define management indicators and ensure the continuous evolution of the implemented processes.

About knowmad mood

knowmad mood is an IT consulting and technology services company based in Madrid, Spain, specializing in digital transformation, cloud infrastructure, data engineering, cybersecurity, and enterprise software development. With a strong focus on emerging technologies like AI, automation, and DevOps, the company serves clients across sectors including insurance, retail, and manufacturing, offering both project-based consulting and managed services. They operate with a distributed team model, supporting remote and hybrid work across Spain.

For international professionals, knowmad mood offers a dynamic and flexible work environment with many roles available as 100% remote or hybrid positions across Spain, including in Madrid, Barcelona, and Palma de Mallorca. The company emphasizes continuous learning and innovation, making it an attractive option for tech talent looking to work on modern stacks like Java, Kubernetes, Azure, GCP, and AI platforms. While the company is Spanish-founded, its client base and project scope often require English proficiency, providing opportunities for non-Spanish speakers to integrate.

Industry: IT Consulting
Founded: 2010
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Palma de Mallorca

Good to know if you are moving

Many roles are offered as 100% remote within Spain, providing flexibility for international hires to live anywhere in the country.
The company has offices in Madrid, Barcelona, and Palma de Mallorca, offering options for hybrid work in major Spanish cities.
English proficiency is required for many positions, making it accessible for non-Spanish speakers.
knowmad mood focuses on modern technologies like Java, Kubernetes, Azure, GCP, and AI, offering opportunities to work on cutting-edge projects.
The company supports professional development with a strong emphasis on certifications and continuous learning.

In their own words

About the company & team

We are knowmad mood!

We are a leading company in digital transformation, constantly evolving and at the forefront of technology. We were born to drive real change through innovation and sustainable development, with the mission of delivering value to our clients and empowering our talent.

Made up of more than 3,000 creative, digital, and innovative people connected by a shared purpose and capable of building connections with people around the world. A responsible, flexible team with a high capacity to adapt to the needs of our clients and the market, while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project.

The values that guide our path and lead us toward excellence are collaboration, innovation, commitment, fun, and trust.

Additional information

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At knowmad mood, we are committed to equal opportunities and respect for diversity. We apply our Equality Plan and the principle of non-discrimination in all our recruitment processes.

All open roles at knowmad mood