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CRM & Client Insights Advisor

Hybrid in Madrid·Full-time·Added 2 days ago

Still open when we checked on 8 Oct

Louis Vuitton

14 open roles

Overview

Job details

  • Internship contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Louis Vuitton doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Madrid, Spain (Hybrid) for hybrid days

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

  • University degree

    “Graduated from Business School/University and holding a degree in Marketing/Business Administration/Communications or any other related field.” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

EXPECTED ATTITUDES & SKILLS

Be a self-starter and autonomous in terms of Agenda and priorities.

Retail and Client centric mindset

Highly organized and rigorous, while working on multiple tasks simultaneously.

A proven ability to deliver results.

Excellent analytical skills with the ability to interpret data and generate practical business insights.

MS Office, full Excel proficiency is mandatory, Salesforce, PI, and IA its recommendable.

Ability to work in a fast-paced environment, ability to adapt to changes.

Strong communication and training skills, with the ability to work effectively with boutique teams and cross-functional stakeholders, easy contact with others.

Highly motivated & strong personal interest for luxury & consumer goods environment.

Fluent English & Spanish is mandatory; French is a plus.

REQUIRED PROFILE & EXPERIENCE

Graduated from Business School/University and holding a degree in Marketing/Business Administration/Communications or any other related field.

Previous experience of at least 2 years in Marketing/CRM/Business Analytics in a similar role is required; in the luxury industry it will be highly appreciated.

It is mandatory that the candidate can formalize a “contrato de prácticas” based on Spanish labor law.

The role

YOUR MOMENT IS NOW: DIVE INTO THE RETAIL AND LUXURY INDUSTRY AT LOUIS VUITTON MEDITERRANEAN

Are you enthusiastic about the world of luxury and excited about the prospect of working in a vibrant and dynamic environment? Then you're in the right place! At Louis Vuitton, we're seeking talented and motivated individuals who want to immerse themselves in the thrilling universe of luxury and gain unique experience as part of our in-store team.

What you'll do

Part of the Clienteling Department at the Madrid Head Office, you will support the retail network of the Mediterranean Region (Spain, Portugal, Morocco, Greece, Israel, Turkey & Kazakhstan) while working closely with Paris HQ, Retail, Merchandising, and stores.

As a CRM Advisor, you support retail teams in driving client engagement, retention, and sales performance through the effective use of CRM tools, Clienteling actions, and data-driven insights. The role acts as a key link between boutiques, CRM, and business stakeholders to ensure client data quality, strong execution of client activation initiatives, and consistent adoption of CRM best practices-supporting the client strategy together with Events and PCR teams.

You will leverage CRM tools to drive strategic client development initiatives and personalized marketing campaigns, while analyzing performance metrics to inform decision-making and optimize client engagement.

  • DUTIES & RESPONSIBILITIES
    • CRM Tool Administration & Support: Manage internal CRM software, acting as the primary point of contact for stores regarding system troubleshooting, guidance, and day-to-day operational support.
    • Tool Rollout & Training: Spearhead the deployment of tools and training programs to drive the client development strategy and maximize platform adoption across retail teams.
    • Reporting Automation & Development: Partner with the CRM Manager to create, deliver, and automate weekly and monthly reporting processes.
    • Recurring Reporting Support: Support the preparation of recurring CRM and Clienteling reports for retail and management and partners
    • Data Analysis & Performance Tracking: Extract, consolidate, and analyze client data to measure boutique performance against defined client development objectives.
    • Insight Generation: Identify trends, opportunities, and risks through reporting, translating findings into actionable recommendations.
    • Stakeholder Support: Provide data-driven insights to support strategic decision-making for CRM, retail, and key business partners.
  • CROSS-FUNCTIONAL COLLABORATION
  • The CRM Advisor works closely with all retail, Merchandising, Digital, Press, Finance and HR departments of MED Region
  • A key support in the department by driving Clienteling excellence in all boutiques.
  • Create and facilitate weekly CRM call & presentation with all retail teams.
  • Collect weekly updates & deadlines from CRM team and relay to retail communications.
  • Share feedback from boutiques to help improve CRM tools, processes, and campaign effectiveness.
  • Assist with boutique training materials in Clienteling practices.
  • Schedule and participate in regular CRM training with stores and Clienteling communities

How you'll work

Availability: From Monday to Friday, 40 hours/week.

Start date: Mid November 2026.

About Louis Vuitton

Louis Vuitton is a French luxury fashion house and a flagship brand of the LVMH group, the world's largest luxury goods conglomerate. Founded in 1854, the company designs and manufactures leather goods, ready-to-wear, shoes, watches, jewelry, and accessories, operating over 460 stores worldwide. With a workforce of roughly 20,000 people, it is a category-defining name in luxury retail, known for its craftsmanship, heritage, and global supply chain.

In Spain, Louis Vuitton operates a significant production and corporate presence, particularly in Barcelona, where it runs leather goods workshops and regional management functions. The company offers roles in production, quality, HR, and communications, and is part of LVMH's broader Spanish operations. For international professionals, Louis Vuitton provides a prestigious, multicultural work environment, with opportunities to work in a fast-paced luxury sector, and it often supports relocations for senior or specialized roles.

Industry
Luxury / Fashion
Founded
1854
Employees
10,000–50,000
Headquarters
Paris, France
In Spain
Barcelona, Madrid

Good to know if you are moving

  • Louis Vuitton is part of LVMH, which offers structured career paths and internal mobility across its many luxury brands.
  • The Barcelona office includes production and corporate functions, offering roles in operations, HR, and quality that may be open to international candidates.
  • The company operates in a global, English-friendly environment, though French and Spanish are often valued for local roles.
  • LVMH provides relocation support for senior or specialized positions, but not typically for internships or junior roles.
  • Spain is a key market for LVMH, with a strong retail network and growing production footprint, especially in Catalonia.

In their own words

About the company & team

Our French fashion house stands as a beacon of craftsmanship, innovation, and excellence, shaping the global luxury landscape. For over 150 years, individuals at Louis Vuitton have shared a spirit of passion and mastery, crafting careers filled with opportunity and adventure. Explore, innovate, and create with us - your extraordinary career awaits. Embark on a journey with Louis Vuitton, a symbol of luxury and elegance since 1854, and

Additional information

Louis Vuitton respects and promotes equal opportunities. We celebrate and embrace the uniqueness of each individual and are committed to creating an inclusive work environment.

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