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Ticket Agent – Front Office / Heritage Informant

On-site in Barcelona·Full-time·Added yesterday (last checked 10 Nov)

MagmaCultura

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Our summary

Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Fluent
Other languages: Catalan
Education: University degree

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Catalan.

Requirements

What we're looking for

Academic training: in Art History, Fine Arts, History, Tourism, Humanities, Audiovisual Communication, Anthropology, Cultural Management, or equivalents.
Languages: native or bilingual Catalan and Spanish. Any other additional language will be valued.
Previous experience in customer service or similar positions.
Your essence: we are looking for a dynamic person, with the ability to adapt to different environments, a spirit of improvement, and an interest in connecting with people. If you enjoy teamwork, this is your place!

Pay & benefits

What you'll get

Real impact in the cultural sector: joining a leading organization in the management of cultural projects.
Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.
Contract: temporary.
Working day and hours: 30.21 h/week:

From November 30 to December 13: Mondays, Wednesdays, Thursdays, and Fridays, from 11:00 to 19:30 h (with 1 h unpaid for lunch).

From December 14 to 18: Mondays, Wednesdays, Thursdays, and Fridays, from 15:00 to 20:30 h.

The role

We are looking for a dynamic, communicative Heritage Informant with a vocation for service to join the team of one of the reference contemporary art spaces in Barcelona.

Your main function will be to become the welcoming image of the museum, guaranteeing first-class treatment in the management of sales lines, the resolution of inquiries through different channels, and the orientation of the public to ensure an excellent cultural experience.

What you'll do

Manage ticket sales and advisory: correctly and efficiently carry out daily ticket sales, offering visiting members of the public the best options that suit their needs.
Inform and assist the public: offer advice, information, and friendly service regarding the content of the exhibitions and museum activities.
Handle communication channels: manage telephone calls and emails from both clients and visitors to resolve doubts and inquiries.
Perform cash closing: carry out the daily settlement and closing of the cash register, checking and recording that all operations are correct.

How you'll work

Location: Barcelona.

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry: Cultural Services
In Spain: Madrid, Barcelona, Valencia and 10 more

Good to know if you are moving

Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

About the company & team

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we continue to be the same company: passionate, close, and committed to bringing heritage, art, and knowledge to people.

We conceptualize, design, manage and communicate cultural, educational and tourism projects, with museums, cultural centers and heritage spaces as our main areas of activity. Join our team!

Additional information

At Magmacultura, we firmly believe that, in order to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free from discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that supports our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated based on criteria of talent, motivation, and potential.

All open roles at MagmaCultura