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Ticketing Agent – Front Office (afternoon shift) for Museum

On-site in Madrid·Part-time·Added today (last checked 3 Nov)

MagmaCultura

35 open roles

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Our summary

Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Fixed-term, part-time hours
Spanish: Native level
English: Required
Education: University degree

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Academic training: Degree or Licentiate in Tourism, Advertising and Public Relations, Humanities, Communication, Art History, Fine Arts, or equivalent qualifications.
Languages: native or bilingual Spanish, and advanced English. Any other additional language will be valued.
Previous experience: in customer service, ticket sales, or similar positions.
Your essence: if you are a resourceful person, with high communication skills, a vocation for service, the ability to work in a team, and enthusiasm for transmitting art and culture, this is your place!

Pay & benefits

What you'll get

Real impact in the cultural sector: joining a leading organization in the management of cultural projects.
Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.
Contract type: temporary.
Working day: 26.25 h/week.
Working days and hours: Monday to Friday from 15:00 h to 20:15 h.
Start date: immediate.
Location: Madrid.

The role

We are looking for a Ticket Agent - Front Office to join a prominent cultural and exhibition space located in one of the city's most iconic architectures.

You will be one of the first people the visiting public contacts. Your mission will be to offer close and personalized attention, manage ticket sales, and resolve inquiries, contributing to ensuring that every person enjoys an excellent cultural experience from the very first contact.

What you'll do

Welcome and guide the visiting public: receive the public warmly, resolve inquiries, and provide information about the center's exhibitions, activities, and services.
Manage the ticket office and promote the cultural offering: sell tickets and recommend activities and cultural proposals adapted to the interests of the public.
Process payments and perform cash reconciliation: handle cash and card payments via terminal, and carry out the daily cash reconciliation and closing.
Attend to communication channels: respond to in-person, telephone, and email inquiries, offering clear answers and agile service.
Update the visitor database: process visitor registrations in the center's communication system, respecting data protection regulations.

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry: Cultural Services
In Spain: Madrid, Barcelona, Valencia and 10 more

Good to know if you are moving

Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

About the company & team

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we remain the same company: passionate, close, and committed to bringing heritage, art, and knowledge closer to people.

We conceptualize, design, manage, and communicate cultural, educational, and tourism projects, with museums, cultural centers, and heritage sites as our main areas of operation. Join our team!

Additional information

At Magmacultura, we firmly believe that, to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free of discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that endorses our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated under criteria of talent, motivation, and potential.

All open roles at MagmaCultura