Customer Service Coordinator - Museum / Digital Cultural Space (Valencia)

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we continue to be the same company: passionate, close, and committed to bringing heritage, art, and knowledge closer to people. We conceptualize, design, manage, and communicate cultural, educational, and tourism projects, with museums, cultural centers, and heritage sites as our main areas of operation. Join our team!

We are looking to incorporate a Customer Service Coordinator to manage the visitor service for a prominent museum in Valencia.

You will be responsible for the comprehensive management of the service, coordinating people and resources, overseeing its operation and acting as the main point of contact with the client. Your goal will be to ensure efficient operations, a well-organized team and a quality experience for visitors.

• Lead and develop the team: coordinate, motivate, and guide the customer service staff, fostering a collaborative culture based on trust and shared growth.

• Guarantee service excellence: supervise the quality of service in the galleries and the management of visitor flows to ensure a smooth, inspiring, and welcoming experience.

• Connect with the institution: maintain fluid and empathetic communication with the institutional client, understanding their needs to enhance the identity of the cultural space.

• Manage operations and talent: coordinate schedules, shifts, onboarding, offboarding, and staff movements in close collaboration with the Human Resources areas.

• Resolve incidents: provide efficient, agile, and proactive solutions when facing unforeseen events or complex situations in the daily operations of the center.

• Academic training: University Degree or Bachelor's in Art History, Fine Arts, History, Tourism, Humanities, Audiovisual Communication, Anthropology, Cultural Management, or equivalents.

• Languages: native or bilingual Catalan and Spanish. Any other language such as English will be valued.

• Previous experience in team management: a consolidated track record leading people, organizing tasks, and coordinating teams in dynamic environments.

• Experience in operational management: ability to plan resources, prioritize needs, guarantee service continuity, and resolve incidents with autonomy.

• Customer orientation: communication and negotiation skills to build trusting professional relationships and manage the needs of clients and institutions.

• Your essence: if you are a resourceful, organized person with initiative, who enjoys leading teams, making decisions, and seeking solutions to improve daily operations, this is your place!

At Magmacultura, we firmly believe that, to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free from discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that endorses our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated under criteria of talent, motivation, and potential.