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Customer Service

On-site in Barcelona·Full-time·Added yesterday (last checked 10 Nov)

MagmaCultura

23 open roles

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Our summary

Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Fluent
Other languages: Catalan
Education: University degree

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This job advert was originally written in Catalan.

Requirements

What we're looking for

Academic training: in Art History, Fine Arts, History, Tourism, Humanities, Audiovisual Communication, Anthropology, Cultural Management, or equivalents.
Languages: bilingual in Catalan and Spanish. Knowledge of foreign languages will be valued. Any other additional language will be valued.
Previous experience in customer service or similar positions.
Your essence: we are looking for a dynamic person, with the ability to adapt to different environments, a spirit of self-improvement, and an interest in connecting with people. If you enjoy teamwork, possess empathy, and sensitivity towards heritage, this is your place!

Pay & benefits

What you'll get

Real impact in the cultural sector: joining a leading organization in the management of cultural projects.
Space for your development: we bet on your talent. We offer you an ideal environment for constant learning.
Working days and hours:37.5 h/weekly.

Week A: Monday, Wednesday, Thursday and Friday, from 11:00 a.m. to 7:30 p.m.
Week B: Monday, Wednesday, Thursday and Friday, from 11:00 a.m. to 7:30 p.m.; Saturdays from 10:00 a.m. to 8:00 p.m., and Sundays from 10:00 a.m. to 3:00 p.m.

Contract: temporary.
Location: Barcelona.

The role

We are looking for a Gallery Assistant who is dynamic, communicative and service-oriented to join the team of one of Barcelona's leading contemporary art spaces.

Your main function will be to become the welcoming image of the museum, guaranteeing first-class treatment in the management of sales lines, the resolution of inquiries through different channels, and the orientation of the public to ensure an excellent cultural experience.

What you'll do

Welcoming the visiting public: offering a close approach, providing advice and detailed information about the center (itineraries, activities, exhibitions, among others) and adapting to each person's interests.
Managing ticket validation and access control: managing ticket sales efficiently and agilely, resolving doubts to guarantee a smooth and memorable experience from the start.
Contributing to continuous improvement: collecting impressions and feedback from the public through surveys to continue improving audience management.

About MagmaCultura

Magmacultura is an international cultural management company specializing in the design and management of cultural, educational, tourism, and communication projects. With over three decades of experience, it offers comprehensive management of cultural assets, including museums, immersive spaces, and digital cultural centers, along with services such as cultural mediation, event management, and educational programs.

Magmacultura operates across Spain, with current vacancies in cities including Madrid, Barcelona, Valencia, Santander, and others. The company's work culture emphasizes public-facing roles in cultural venues, requiring strong language skills (e.g., English, French, Basque) and a passion for cultural dissemination. For international professionals, opportunities exist in roles such as cultural informers, educators, and front-of-house staff, often with weekend or shift work.

Industry: Cultural Services
In Spain: Madrid, Barcelona, Valencia and 10 more

Good to know if you are moving

Magmacultura manages cultural projects across multiple Spanish regions, with job openings in cities like Madrid, Barcelona, Valencia, and Santander.
Many roles require language skills, such as English B2/C1, French, or Basque, making them accessible to international candidates.
Positions include public-facing roles like cultural informers, ticket sellers, and VR experience guides, often with weekend or shift schedules.
The company has over 30 years of experience in cultural management, indicating stability and a broad network of cultural venues.
Some roles are temporary or project-based, such as for specific exhibitions or seasonal events.

In their own words

About the company & team

Magmacultura was born with the conviction that culture transforms. Today, more than 30 years later, we continue to be the same company: passionate, close, and committed to bringing heritage, art, and knowledge to people.

We conceptualize, design, manage and communicate cultural, educational and tourism projects, with museums, cultural centers and heritage spaces as our main areas of activity. Join our team!

Additional information

At Magmacultura, we firmly believe that, in order to care for the plurality of our audience, we must first guarantee it from within. Therefore, we ensure selection processes that are open, equitable, and completely free from discrimination based on sex, origin, age, functional diversity, sexual orientation, gender identity, religion, or any other personal or social condition.

We have an active Equality Plan that supports our real commitment to equal opportunities at all levels of the organization. Here, all candidacies are evaluated based on criteria of talent, motivation, and potential.

All open roles at MagmaCultura