Luxury Sales Manager Madrid

We are looking for a senior profile with proven experience in luxury hotels and international market management.

• Minimum 2 years of experience in luxury or ultra-luxury hotels (5★ / 5★GL).

• Proven experience in the commercial management of luxury travel networks (Virtuoso, Serandipians, Signature, Traveller Made, FHR, etc.) and in developing relationships with high-end leisure agencies, luxury MICE and corporate premium accounts.

• Deep knowledge of luxury travel segment trends, high-net-worth client behavior and international consortia dynamics.

• Experience participating in roadshows, trade fairs, fam trips and sales missions in the luxury segment.

• Knowledge of loyalty programs and partnerships with premium or ultra-luxury brands.

• University degree in Tourism, Business Administration and Management, Marketing, International Relations or a related field.

• Advanced English proficiency (minimum C1); other languages will be valued.

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

MISSION: The Luxury Sales Manager is responsible for meeting the hotel's budget across all segments focused on Luxury Travel Networks and covering strategic geographic areas with a vision of the business from the source area. He/she must attract, develop and retain those accounts and carry out the actions set out in the sales action plan to achieve and exceed the quantitative and qualitative objectives defined in the Business Plan of the Luxury hotels in Madrid.

• Develop and implement the hotel's commercial strategy in the assigned segments under commercial management (corporate, leisure, consortia, tour operators, luxury agencies, etc.).
• Maintain and expand the portfolio of national and international clients.
• Identify new business opportunities and strategic alliances.
• Negotiate rates, agreements and contracts with agencies, companies and key partners.
• Represent the hotels on all business trips, organizing and/or attending sales calls, fam trips, roadshows and sales missions.
• Support the preparation of budgets for the assigned segment and/or the assigned markets and sectors, as well as the preparation of the hotel's Business Plan.
• Monitor the achievement of objectives for Luxury Travel Networks, as well as Key, Strategic and Premium accounts that are potential for the hotel, coordinating the follow-up of the latter with their Account Managers.
• Participate in the strategic planning phase of the department and the preparation of the hotel's Business Plan.
• Develop and execute the actions set out in the sales action plan to achieve and exceed the quantitative and qualitative objectives defined for the segment, geographic area or sectors assigned to the hotel.
• Prepare the necessary reports for the Business Review, reporting to the Commercial Director.
• Provide clients with information about the hotels, such as fact sheets, brochures, promotional packages, etc.
• Responsible for the preparation, negotiation and implementation of Luxury Consortia, Corporate RFPs, Tour Operator Contracts, MICE Agreements, etc., and for negotiating directly with the client or through the Account Manager. Prepare the necessary business cases for acquiring new accounts.
• Coordinate, with the Groups and Events Manager, site inspections for key accounts or potentially large events, as well as any meeting or group requests that their accounts/markets may make for the hotels, personally supporting the closing of the sale.
• Maintain constant and fluid communication with commercial management, as well as with Account Managers and clustered sales teams, and also regarding events at each of the hotels.
• Collaborate closely with the Revenue Management, Marketing, Reservations and Operations teams.
• Ensure that clients and partners perceive the hotel's standards of luxury and excellence.
• Promote the brand image and values of the hotel group.

Requirements: