The English-language job board for Spain

Customer Service Manager Export with English B2/C1

On-site in Barcelona·Added 1 month ago (last checked 15 Oct)

Agency

Michael Page España

2102 open roles

Apply

Our summary

Salary: €40,000 - €65,000 a year
About €2,470 - €3,720 a month after tax.
Work mode: On-site, Barcelona
Contract: Permanent
English: Required
Experience: 3+ years
Driving licence: Own vehicle

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Profile with a minimum of 3 years of experience as a Customer Service Manager having managed a customer service team

- Mastery of export documents for shipments outside of Europe and the ability to guide the team

- English speaking level B2/C1 to be able to communicate with customers and suppliers

- Residence in Maresme or surroundings as well as having a personal vehicle to access the facilities

Pay & benefits

What you'll get

- Contract with the end company

- Stable position in a growing company

The role

We are looking for a Customer Service Manager profile with experience in Export outside of Europe to manage a Customer Service team and to parameterize and improve their day-to-day operations and the customer experience. It is essential that the person resides near Maresme and that the profile has a B2/C1 English level to apply for the position.

Do you have experience as a Customer Service Manager managing a team?
Do you have knowledge in export? Do you reside in Maresme? Do you speak English B2/C1?

What you'll do

Team management

Lead, motivate, and develop the Customer Service team.
Define individual and team objectives aligned with the company strategy.
Manage resource planning, schedules, and workloads.
Resolve complex customer incidents.

Operational management

Supervise the daily operations of the department.
Coordinate with other departments such as Sales, Logistics, Supply Chain, Finance, and Marketing.
Ensure the correct use of CRM tools and customer service platforms.
Manage area budgets and resources when appropriate.
Among other administrative tasks

Reporting and analysis

Prepare periodic performance reports.
Perform monitoring and implementation of new KPIs if deemed appropriate.
Hold periodic meetings with management to propose improvement ideas and assist in the development of the company.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.