Group Claims Officer

The Group Claims Officer plays a global coordination role across the Group's different Market Units.

• Group Claims Officer
• Insurance Company

• Sets a common direction, standards and guidelines for claims across the Group.
• Identifies shared issues, opportunities and priorities across market units.
• Identify the improvement area that and builds a common improvement movement by connecting market units and encouraging collaboration.
• Initiative and coordinates global toolkits and initiatives while supporting market units in adapting and executing them locally.
• Monitors KPIs and performance data to identify trends, gaps and improvement opportunities.
• Facilitates the exchange of best practices, tools and lessons learned between countries and teams.
• Supports initiatives in automation, AI, data and process improvement.
• Works closely with Market Units Claims and other relevant Group functions to turn insights into practical improvements.
• Builds trusted relationships with Heads of Claims and beyond and influences progress through dialogue rather than a top-down approach.
• Ensures that agreed priorities are followed through and implemented by the responsible market units.
• Act as a trusted advisor, promotor and challenger for the respective Market Units.
• Act as an owner of the selected topics across the Claims value chain by identifying needs, initiating initiatives, building momentum with Market Units, co-developing targeted solutions or standards and ensuring a clear handover of ownership to market units for local execution.
• Working closely with Head of Claims in identifying talents across the Market Units who can help execute agenda and act as a ambassadors in the Market Units level.

The successful candidate should meet the following requirements:

• Academic degree in Law, Business Administration, Economics, or a related field.
• More than 5 years of experience in the insurance sector, within Claims, Operations, or Customer Excellence functions.
• Strong program management skills and experience working with cross-functional teams.
• Customer and service-oriented profile, with excellent communication, networking, and negotiation skills.
• Strong analytical and problem-solving capabilities, with the ability to develop new solutions and concepts.
• Ability to work independently and within international teams.
• Excellent communication and stakeholder management skills.
• Strong decision-making ability.
• Adaptability and openness to change.
• Willingness to travel within Europe up to 30% of the time.
• Languages: Professional proficiency in English is required. Knowledge of Italian, German, Spanish, French, or Dutch will be considered an advantage.