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Back Office Agent

Hybrid in Madrid·Full-time·Added yesterday (last checked 16 Oct)

Overview

Work mode
Hybrid, Madrid
Contract
Full-time
English
Required

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Previous experience in administrative functions, operations, back office, or customer support.
  • B2 English level or higher.
  • Ability to manage multiple tasks in an organized manner and with attention to detail.
  • Good command of management tools and management systems.
  • Excellent communication and coordination skills with different stakeholders.
  • Service orientation, incident resolution, and process monitoring.

The role

We are looking for a professional to provide operational and administrative support to the dealer network, acting as a point of contact for the management and monitoring of financial operations. The position requires an organized, detail-oriented, and service-oriented person, capable of coordinating different processes and collaborating with internal and external teams to guarantee an efficient experience and correct management of operations.

What you'll do

  • Training and support to the dealer network in the use of tools and operation management processes.
  • Management and monitoring of operations, ensuring their correct processing and formalization.
  • Administration and updating of databases, users, and operational configurations.
  • Coordination with different departments for the management of incidents, validations, and administrative processes.
  • Attention and support to dealers and sales teams, resolving queries and operational needs.
  • Monitoring and resolution of incidents, guaranteeing the continuity and quality of processes.

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry
Automotive
Founded
1985
Employees
5,000–10,000
Headquarters
Southfield, USA
In Spain
Madrid
Website
msxi.com

Good to know if you are moving

  • MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
  • The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
  • Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
  • The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

MSX International is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries.

MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, improves the performance of automotive dealer networks by increasing revenue, reducing costs, and enhancing customer satisfaction.

Additional information

MSX is an employer that promotes equal opportunities and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

All open roles at MSX International

Location

MSX International · Madrid

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